I lost my old phone now how can i login into new authenticator app

Ali_manzar 0 Reputation points
2023-07-14T04:04:47.12+00:00

I have lost my old phone and buy a new phone but in unable to login in authenticator app in new phone because authenticator app need access from old phone . How can i login in new phone? Kindly help because i m unable to login in my organization mail and other things.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Richard Redgrave 875 Reputation points Microsoft Employee
    2023-07-14T08:16:10.3+00:00

    Hello Ali,

    The best thing you can do is complete the account recovery form to prove that you are the account owner and disable / re-enable multi-factor authentication to work with the new phone.

    Hope this helps

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