E-mails appear on iPhone mail app but not in Outlook Desktop 2019

Michael Steven Hawk 0 Reputation points
2023-07-14T06:11:51.5333333+00:00

Hello

We have a user who receives e-mails on the mail app on his iPhone, however to receive those e-mails in his Office Outlook 2019 on the desktop, he has to restart Outlook. I have already tried scheduling automatic send/receive and re-creating his profile with no success. We run an on-prem Exchange server.

Anyone else had this experience and found a solution?

Thanks!

-Mike

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A family of Microsoft client/server messaging and collaboration software.
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A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.
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A family of Microsoft email and calendar products.
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  1. Yuki Sun-MSFT 41,211 Reputation points Microsoft Vendor
    2023-07-17T01:35:16.55+00:00

    Hi @Michael Steven Hawk ,

    Does the user in question happen to have access to other mailboxes as well? If this is the case and assuming the user is using Exchange cached mode, please try following the steps below and see if it can help:

    1. Go to File > Account Settings > Account settings, double click the user's account.
    2. Click More Settings, click the Advanced tab.
    3. Clear the checkbox of "Download shared folders".
      User's image
    4. Restart Outlook and check the result.

    In case the issue still persists, it's recommended to switching to Exchange Online mode and see how it goes.(Supposing the user is now using Exchange cached mode.)

    If the above doesn't apply or doesn't work, I'd suggest temporarily removing the account from all other devices except from the machine with Outlook installed. This helps eliminate whether the issue is with the Outlook client itself.


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