Outlook 2013 Password Pop Up Screen is Blank/White

Question

Dear All,

I am using Outlook 2013 on some Windows 7 PCs, Recently the Outlook authentication page popped up as a white blank page. I was trying to remove the authentication from Regedit, but my company is using OneLogin portal with the OneProtect authenticator. So I can't bypass the authenticator page on the PC. Kindly help me to fix the issue.

Answer 1

Hello there,

f you are experiencing a blank or white password pop-up screen in Outlook 2013, it may be caused by several factors. Here are a few troubleshooting steps to resolve the issue:

Update Office: Ensure that your Office 2013 installation is up to date with the latest updates and patches. Open Outlook, click on the "File" tab, then select "Office Account" and choose "Update Options" to check for updates.

Disable hardware graphics acceleration: In some cases, graphics acceleration can cause display issues. Disable hardware graphics acceleration in Outlook by going to "File" > "Options" > "Advanced" > "Display" and uncheck the "Disable hardware graphics acceleration" option.

Check compatibility mode: Right-click on the Outlook shortcut icon and select "Properties." In the "Compatibility" tab, make sure that "Run this program in compatibility mode" is unchecked.

Disable add-ins: Add-ins can sometimes conflict with the proper functioning of Outlook. Disable any third-party add-ins by going to "File" > "Options" > "Add-Ins" and uncheck the add-ins. Restart Outlook and check if the issue persists.

Repair Office installation: Open the Control Panel, go to "Programs" > "Programs and Features," find Microsoft Office 2013, right-click on it, and select "Change." Choose the "Repair" option to repair the Office installation.

Create a new Outlook profile: Corrupted profile settings can cause display issues. Create a new Outlook profile by going to the Control Panel and searching for "Mail." Click on "Mail (Microsoft Outlook)" and then click on "Show Profiles." Add a new profile and set it as the default profile. Restart Outlook and check if the issue is resolved.

Disable hardware acceleration in Windows: Open the Control Panel, go to "Appearance and Personalization" > "Display" > "Change display settings" > "Advanced settings." In the "Troubleshoot" tab, move the Hardware Acceleration slider to "None" and click "Apply."

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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Answer 2

Thank you 👍

Answer 3

Hi @Tilan Upachith ,

Welcome to our forum!

Since the support for Office 2013 ended on April 11, 2023, and there will be no extensions and extended security updates, you can still use your office programs. For your better user experience, it is recommended that you use a newer version of office. For more information, please refer to: https://learn.microsoft.com/en-us/DeployOffice/endofsupport/plan-upgrade-older-versions-office

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