When connecting to a Windows 11 computer on the Android RD client, a password error is displayed

Question

When connecting to a Windows 11 computer on the Android RD client, the user name or password is displayed incorrectly, and the user name and password have been confirmed to be correct. It has been confirmed that the firewall remote desktop is allowed to pass through, try to add MicrosoftAccount before the email address

This problem also existed before joining the Insider Experience Program.

system log

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-a5ba-3e3b0328c30d}" /> 
  <EventID>4625</EventID> 
  <Version>0</Version> 
  <Level>0</Level> 
  <Task>12544</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8010000000000000</Keywords> 
  <TimeCreated SystemTime="2023-07-13T11:42:25.1221220Z" /> 
  <EventRecordID>150233</EventRecordID> 
  <Correlation ActivityID="{757d93ac-b578-0004-23a6-7d7578b5d901}" /> 
  <Execution ProcessID="1728" ThreadID="2924" /> 
  <Channel>Security</Channel> 
  <Computer>colorful_RJ</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data Name="SubjectUserSid">S-1-0-0</Data> 
  <Data Name="SubjectUserName">-</Data> 
  <Data Name="SubjectDomainName">-</Data> 
  <Data Name="SubjectLogonId">0x0</Data> 
  <Data Name="TargetUserSid">S-1-0-0</Data> 
  <Data Name="TargetUserName">***@outlook.com</Data> 
  <Data Name="TargetDomainName" /> 
  <Data Name="Status">0xc000006d</Data> 
  <Data Name="FailureReason">%%2313</Data> 
  <Data Name="SubStatus">0xc000006a</Data> 
  <Data Name="LogonType">3</Data> 
  <Data Name="LogonProcessName">NtLmSsp</Data> 
  <Data Name="AuthenticationPackageName">NTLM</Data> 
  <Data Name="WorkstationName">-</Data> 
  <Data Name="TransmittedServices">-</Data> 
  <Data Name="LmPackageName">-</Data> 
  <Data Name="KeyLength">0</Data> 
  <Data Name="ProcessId">0x0</Data> 
  <Data Name="ProcessName">-</Data> 
  <Data Name="IpAddress">192.168.2.100</Data> 
  <Data Name="IpPort">0</Data> 
  </EventData>
  </Event>

System Information

Version Windows 11 Professional Insider Preview

Version 22H2

Installation date 2023/7/4

Operating System Version 23493.1000

Experience Windows Feature Experience Pack 1000.23493.1000.0

Answer 1

Hello there,

If you are encountering a password error when connecting to a Windows 11 computer using the Android RD (Remote Desktop) client, there are a few troubleshooting steps you can follow:

Verify the credentials: Double-check the username and password you are using to connect to the Windows 11 computer. Ensure that you are using the correct username and that the password is entered accurately. Remember that passwords are case-sensitive.

Check the account permissions: Ensure that the account you are using to connect has the necessary permissions to access the Windows 11 computer remotely. Make sure the account is a member of the Remote Desktop Users group or has been granted Remote Desktop access rights.

Disable Network Level Authentication (NLA): Windows 11 requires Network Level Authentication to be enabled by default for Remote Desktop connections. However, some older Remote Desktop clients might not support NLA. Try disabling NLA on the Windows 11 computer to see if it resolves the password error. Here's how:

a. Open the "System" settings on the Windows 11 computer by pressing Windows key + X and selecting "System".

b. Click on "Remote Desktop" in the left menu.

c. Under the "Remote Desktop" section, select "Advanced settings".

d. In the Advanced settings, uncheck the "Require that the remote device be authenticated with Network Level Authentication" option.

e. Save the changes and attempt to connect again using the Android RD client.

Update the Remote Desktop client: Ensure that you have the latest version of the Android RD client installed on your Android device. Outdated versions may have compatibility issues with Windows 11. Visit the Google Play Store and check for any available updates for the RD client app.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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