Keyboard does not respond when using remote desktop for Mac OS

Question

Keyboard does not respond when using remote desktop for Mac OS

Dr. Kip Kuttner 5

Problems with remote Desktop for Mac 10.8.4 (2111) support ID: AD2B4A3B-F7E7-49FB-BC1C-080C222ED620

I have updated to the latest version of Remote Desktop and now when I log into my virtual version of windows, the keyboard does not respond. I am able to move the cursor but the keyboard is dead. I did not have any trouble with the prior version. When I switch to unicode, I have found the "delete" key does not work, and there may be others.

Mac Book Pro, 16 inch 2019 Mac OS Ventura13.4.1(c) keyboard Mode is Scan code. When I switch to unicode, I have found the "delete" key does not work, and there may be others. This is new.

Dr. Kip Kuttner 5 Reputation points

2023-07-16T21:20:39.22+00:00

Delete, Return, and arrow keys do not work.
Dr. Kip Kuttner 5 Reputation points

2023-07-17T01:21:52.9733333+00:00

I am running 10.8.4 of the RDT app. I reinstalled it. No change. New to this software is the ability to use scancode or Unicode. Scancode kills the keyboard ( laptop keyboard) I’m am able to type letters and numbers in Unicode but delete, , return, and arrow keys don’t work.

I have run Mac OS diagnostics, restarted the windows and Mac OS no change. I eould like to install the prior version of the RDT app but I cannot find it.
Alisher Temirov 0 Reputation points

2023-10-31T10:33:13.22+00:00

Have you solve this issue?

Encountered today

1 answer

Your answer

Dr. Kip Kuttner 5 Reputation points

2023-07-16T21:20:39.22+00:00

Delete, Return, and arrow keys do not work.
Dr. Kip Kuttner 5 Reputation points

2023-07-17T01:21:52.9733333+00:00

I am running 10.8.4 of the RDT app. I reinstalled it. No change. New to this software is the ability to use scancode or Unicode. Scancode kills the keyboard ( laptop keyboard) I’m am able to type letters and numbers in Unicode but delete, , return, and arrow keys don’t work.

I have run Mac OS diagnostics, restarted the windows and Mac OS no change. I eould like to install the prior version of the RDT app but I cannot find it.
Alisher Temirov 0 Reputation points

2023-10-31T10:33:13.22+00:00

Have you solve this issue?

Encountered today

Answer 1

If possible, try using a different keyboard to rule out any hardware issues with the current keyboard. If this solves the problem, you may need to take your device in for service.

You may try Fn + Backspace

Sometimes, a restart of the remote desktop connection can resolve temporary glitches. Disconnect from the remote session, and then try reconnecting.

Ensure that you are using the latest version of the remote desktop software.

You may also post here:

https://discussions.apple.com/community/business-and-education/remote-desktop

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Keyboard does not respond when using remote desktop for Mac OS

1 answer

Your answer