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My Emails are going to spam from my domain in Outlook and Hotmail

Lucentia Gems 0 Reputation points
2023-07-15T21:49:27.7866667+00:00

Hi

My emails are going to the spam for outlook and Hotmail only from my new domain and I did set up ad DKIM, DMARC and SPF but stull all the emails i send are ending up in the spam from my domain and i did check the blocklist for domain and there is no block list but still hotmail and outlook are marking my mail as junk

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. Konstantinos Passadis 17,456 Reputation points MVP
    2023-07-15T21:59:33.26+00:00

    Hello @Lucentia Gems !

    Welcome to Microsoft QnA!

    It is a common thing especially in new tenants

    But you can solve it easily , just mark the Email as Not Spam and there you go !

    https://clean.email/auto-clean/stop-emails-from-going-to-spam-in-outlook

    https://www.lifewire.com/hotmail-junk-versus-important-mail-1174252

    You can also verify that SPF is active by checking the Dig Tool of Google for your Email Domain :

    https://toolbox.googleapps.com/apps/dig/

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

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  2. Yuki Sun-MSFT 41,016 Reputation points
    2023-07-17T06:17:56.7566667+00:00

    Hi @Lucentia Gems ,

    This could be normal for new domains.

    Please setting up a Junk Email Reporting Program (JMRP) account with the new IPs by clicking the link below. Hopefully this can help whitelist your domain.
    https://sendersupport.olc.protection.outlook.com/snds/JMRP.aspx

    Moreover, below are some official document about this problem for reference:

    By the way, actually the Outlook-* tags are dedicated to supporting issues related to the Outlook desktop clients, questions about outlook.com or hotmail is currently not supported in Q&A and are supposed to be posted in the community below:
    https://answers.microsoft.com/en-us/outlook_com/forum/outlk_com

    In case the above information doesn't work, and you need further help on this, it's suggested to repost to the aforementioned outlook.com forum instead.

    Here's also one similar thread I found there and you can take a look at it: All emails from my domain are being sent to junk by hotmail.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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