My Emails are going to spam from my domain in Outlook and Hotmail

Lucentia Gems 0 Reputation points
2023-07-15T21:49:27.7866667+00:00

Hi

My emails are going to the spam for outlook and Hotmail only from my new domain and I did set up ad DKIM, DMARC and SPF but stull all the emails i send are ending up in the spam from my domain and i did check the blocklist for domain and there is no block list but still hotmail and outlook are marking my mail as junk

Outlook
Outlook
A family of Microsoft email and calendar products.
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  1. Konstantinos Passadis 16,481 Reputation points
    2023-07-15T21:59:33.26+00:00

    Hello @Lucentia Gems !

    Welcome to Microsoft QnA!

    It is a common thing especially in new tenants

    But you can solve it easily , just mark the Email as Not Spam and there you go !

    https://clean.email/auto-clean/stop-emails-from-going-to-spam-in-outlook

    https://www.lifewire.com/hotmail-junk-versus-important-mail-1174252

    You can also verify that SPF is active by checking the Dig Tool of Google for your Email Domain :

    https://toolbox.googleapps.com/apps/dig/


    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

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  2. Yuki Sun-MSFT 40,406 Reputation points
    2023-07-17T06:17:56.7566667+00:00

    Hi @Lucentia Gems ,

    This could be normal for new domains.

    Please setting up a Junk Email Reporting Program (JMRP) account with the new IPs by clicking the link below. Hopefully this can help whitelist your domain.
    https://sendersupport.olc.protection.outlook.com/snds/JMRP.aspx

    Moreover, below are some official document about this problem for reference:

    By the way, actually the Outlook-* tags are dedicated to supporting issues related to the Outlook desktop clients, questions about outlook.com or hotmail is currently not supported in Q&A and are supposed to be posted in the community below:
    https://answers.microsoft.com/en-us/outlook_com/forum/outlk_com

    In case the above information doesn't work, and you need further help on this, it's suggested to repost to the aforementioned outlook.com forum instead.

    Here's also one similar thread I found there and you can take a look at it: All emails from my domain are being sent to junk by hotmail.


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