Hello
To get the dump file analyzed by Microsoft and receive support for your Windows Server 2022 crashes, you can follow these steps:
Collect the Dump File:
When your Windows Server 2022 experiences a crash, it generates a memory dump file that contains information about the state of the system at the time of the crash. You'll need to locate and collect this dump file.
The dump file is usually located in the "C:\Windows\Minidump" directory. Look for files with a ".dmp" extension. If you don't find any files in that location, you may need to adjust the dump settings to generate complete memory dumps.
Sign in to Microsoft Support:
Go to the Microsoft Support website (https://support.microsoft.com/) and sign in with your Microsoft account. If you don't have an account, you'll need to create one.
Create a Support Request:
Once you're signed in, navigate to the "Support" section and click on "Get started" or "Create a support request" (the exact wording may vary).
Provide the Details:
In the support request form, provide detailed information about the issue you are facing, including the random server crashes, the errors related to the Virtual Disk Service, and the addition of MPIO and Nimble Storage Connection Manager.
Clearly state that you have analyzed the dump file, and it suggests that the MPIO may be related to the crashes.
Attach the Dump File:
During the support request creation process, you should have the option to attach files. Attach the memory dump file (or multiple files if there are several crashes) to the request.
Submit the Request:
Once you've filled in all the relevant details and attached the dump file, submit the support request.
Wait for Response:
Microsoft support will review your request and the provided information. They may reach out to you for further details or to request additional information. The support team will analyze the dump file to identify the root cause of the crashes.
If you have an urgent issue or need immediate assistance, you can also try contacting Microsoft Support directly through their official support phone numbers, which can be found on their website.
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