Hello Aliaksei,
Thank you for your question and for reaching out with your question today.
The information from the live dump indicates that the issue is related to the video display driver (dxgkrnl.sys) causing a bugcheck (stop error) with code 0x193. Unfortunately, the exact meaning of the BUGCHECK_Px codes is not publicly documented by Microsoft, so it may not provide direct insight into the root cause.
However, there are a few general steps you can take to troubleshoot and resolve this issue:
- Check for Updated Video Drivers: Ensure that you are using the latest version of the video display driver for your hardware. Outdated or incompatible drivers can cause stability issues. Check the manufacturer's website or Windows Update for the latest driver versions.
- Check for Known Issues: Search for known issues related to your specific video driver version. The manufacturer's website or support forums may have information on common problems and possible solutions.
- Check for System Updates: Ensure that your operating system is up to date with the latest Windows updates. Sometimes, Microsoft releases updates that address specific driver-related issues.
- Disable Hardware Acceleration: In some cases, disabling hardware acceleration in applications that use the video driver (e.g., web browsers) can help prevent conflicts and crashes.
- Check for Overheating: Monitor the temperature of your system components, especially the GPU. Overheating can cause unexpected shutdowns to prevent damage. Ensure that the system is adequately cooled and free from dust.
- Check for Conflicting Software: Sometimes, other software or drivers can conflict with the video driver. Try booting in a clean boot environment to see if the issue persists. If it does not occur in a clean boot, you can gradually add back startup items and services to identify the conflicting one.
- Check for Hardware Issues: Run hardware diagnostics to check for any potential hardware problems, especially with the GPU or memory.
- Analyze the Driver Code: If you are developing the video driver yourself, analyze the driver code for potential issues, memory leaks, or race conditions that could cause crashes.
- Contact Support: If you are using a third-party video driver or the issue persists after trying the above steps, consider contacting the manufacturer's support for further assistance.
Keep in mind that debugging and resolving driver-related issues can be complex, and it may require a combination of troubleshooting steps to identify and resolve the root cause.
I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.
If the reply was helpful, please don’t forget to upvote or accept as answer.
Best regards.