Install Error trying to run Console update

mike k 0 Reputation points
2023-07-17T21:54:13.7933333+00:00

I have two new win10 clients that are having a problem with installing the update upon console login. Runnsing SCCM Version 2303

Internal Error 25001 80070643

A google search doesn't turn up anything helpful. These are fresh win10 installs with (at the time) no GPO stuff interfering.

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. XinGuo-MSFT 20,886 Reputation points
    2023-07-18T06:39:05.6033333+00:00

    Hi,

    Error 25001 with code 80070643 typically indicates an issue during the installation process, and it seems to be related to Windows Update. There are a few troubleshooting steps you can try to resolve this problem:

    1. Restart the Windows Update Service:
    • Press Windows + R to open the Run dialog box.
    • Type services.msc and hit Enter to open the Services console.
    • Look for the "Windows Update" service, right-click on it, and select "Restart."
    • After restarting the service, try installing the update again.
    1. Run Windows Update Troubleshooter:
    • Press Windows + I to open the Settings app.
    • Go to Update & Security > Troubleshoot.
    • Under "Get up and running," click on "Windows Update" and then click "Run the troubleshooter."
    • Follow the on-screen instructions and see if any issues are detected and fixed.
    1. Check Disk Space:
    • Ensure that there is enough free disk space on the system drive (usually C:) where Windows is installed. Updates require sufficient space to be downloaded and installed.
    1. Check Internet Connectivity:
    • Verify that the client has a stable and reliable internet connection to download the updates from the SCCM server.
    1. Temporarily Disable Antivirus:
    • If you have third-party antivirus software installed, try temporarily disabling it before attempting the update. Sometimes, security software can interfere with the installation process.
    1. Check SCCM Client Logs:
    • Open the ConfigMgrClient.log located in C:\Windows\CCM\Logs using a text editor.
    • Look for any specific errors or warnings related to the update process. These logs can provide valuable information about the cause of the issue.
    1. Update SCCM Client Package:
    • Ensure that the SCCM client package being deployed is up-to-date and compatible with Windows 10.
    1. Reset Windows Update Components:
    • Open Command Prompt as an administrator.
    • Run the following commands one by one, pressing Enter after each:
    arduinoCopy code
    net stop wuauserv
    net stop cryptSvc
    net stop bits
    net stop msiserver
    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
    ren C:\Windows\System32\catroot2 catroot2.old
    net start wuauserv
    net start cryptSvc
    net start bits
    net start msiserver
    
    • Restart your computer and check if the update can be installed.
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