Install Error trying to run Console update

Question

I have two new win10 clients that are having a problem with installing the update upon console login. Runnsing SCCM Version 2303

Internal Error 25001 80070643

A google search doesn't turn up anything helpful. These are fresh win10 installs with (at the time) no GPO stuff interfering.

Answer 1

Hi,

Error 25001 with code 80070643 typically indicates an issue during the installation process, and it seems to be related to Windows Update. There are a few troubleshooting steps you can try to resolve this problem:

1. Restart the Windows Update Service:

• Press Windows + R to open the Run dialog box.
• Type services.msc and hit Enter to open the Services console.
• Look for the "Windows Update" service, right-click on it, and select "Restart."
• After restarting the service, try installing the update again.

2. Run Windows Update Troubleshooter:

• Press Windows + I to open the Settings app.
• Go to Update & Security > Troubleshoot.
• Under "Get up and running," click on "Windows Update" and then click "Run the troubleshooter."
• Follow the on-screen instructions and see if any issues are detected and fixed.

3. Check Disk Space:

• Ensure that there is enough free disk space on the system drive (usually C:) where Windows is installed. Updates require sufficient space to be downloaded and installed.

4. Check Internet Connectivity:

• Verify that the client has a stable and reliable internet connection to download the updates from the SCCM server.

5. Temporarily Disable Antivirus:

• If you have third-party antivirus software installed, try temporarily disabling it before attempting the update. Sometimes, security software can interfere with the installation process.

6. Check SCCM Client Logs:

• Open the ConfigMgrClient.log located in C:\Windows\CCM\Logs using a text editor.
• Look for any specific errors or warnings related to the update process. These logs can provide valuable information about the cause of the issue.

7. Update SCCM Client Package:

• Ensure that the SCCM client package being deployed is up-to-date and compatible with Windows 10.

8. Reset Windows Update Components:

• Open Command Prompt as an administrator.
• Run the following commands one by one, pressing Enter after each:

arduinoCopy code
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

• Restart your computer and check if the update can be installed.