Hi Carlos,
This case has to be reported and evaluated by Microsoft Support.
Please visit a link mentioned below.
Contact Us - Microsoft Support
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I was playing a game in a call when suddenly my laptop just forcely shut down
when i turned on my laptop i checked the errors visor and this appeared
The thermic zone ACPI _TZ.TZ01 has been listed
_PSV = 372K
_TC1 = 1
_TC2 = 5
_TSP = 1000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 0K
_HOT = 373K
Límite mínimo = 0
_CR3 = 0K
Hi Carlos,
This case has to be reported and evaluated by Microsoft Support.
Please visit a link mentioned below.
Contact Us - Microsoft Support
Thanks!
Hello Carlos,
Thank you for your question and for reaching out with your question today.
The sudden and forceful shutdown of your laptop could be due to various reasons, and the error message you provided from the Event Viewer suggests a possible thermal issue. The error message indicates that the thermic zone ACPI _TZ.TZ01 has been listed, and it provides some temperature values and limits.
A thermal issue occurs when the internal temperature of your laptop exceeds safe levels, triggering a thermal protection mechanism to shut down the system to prevent damage to the hardware components. When a laptop gets too hot, it can cause instability, crashes, and shutdowns.
Here are some steps you can take to address the potential thermal issue:
If the problem persists after trying these steps, it's advisable to have your laptop checked by a professional technician. They can thoroughly clean the internal components, inspect for any hardware issues, and provide a more in-depth diagnosis of the problem.
Remember that overheating can potentially cause permanent damage to your laptop's hardware, so it's crucial to address the issue promptly to avoid any long-term damage.
I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.
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Best regards.