my laptop just forcely shutdown

Carlos Raúl 0 Reputation points

I was playing a game in a call when suddenly my laptop just forcely shut down
when i turned on my laptop i checked the errors visor and this appeared
The thermic zone ACPI _TZ.TZ01 has been listed
_PSV = 372K
_TC1 = 1
_TC2 = 5
_TSP = 1000ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 0K
_HOT = 373K
Límite mínimo = 0
_CR3 = 0K

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. workforce45 621 Reputation points

    Hi Carlos,

    This case has to be reported and evaluated by Microsoft Support.

    Please visit a link mentioned below.

    Contact Us - Microsoft Support


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  2. Limitless Technology 43,976 Reputation points

    Hello Carlos,

    Thank you for your question and for reaching out with your question today.

    The sudden and forceful shutdown of your laptop could be due to various reasons, and the error message you provided from the Event Viewer suggests a possible thermal issue. The error message indicates that the thermic zone ACPI _TZ.TZ01 has been listed, and it provides some temperature values and limits.

    A thermal issue occurs when the internal temperature of your laptop exceeds safe levels, triggering a thermal protection mechanism to shut down the system to prevent damage to the hardware components. When a laptop gets too hot, it can cause instability, crashes, and shutdowns.

    Here are some steps you can take to address the potential thermal issue:

    1. Check Ventilation: Make sure your laptop's ventilation and cooling system are not obstructed. Dust and debris can accumulate in the vents and cooling fans, reducing airflow and causing overheating. Clean the vents carefully using compressed air or a soft brush.
    2. Cooling Pad: If you use your laptop on a soft surface like a bed or pillow, it can block the airflow, leading to overheating. Consider using a cooling pad or placing the laptop on a hard, flat surface to enhance ventilation.
    3. Update Drivers: Ensure that your laptop's drivers, especially those related to the chipset, graphics card, and processor, are up to date. Updated drivers can improve system stability and thermal management.
    4. Check Power Settings: Adjust your laptop's power settings to prioritize performance and cooling. In the Windows Power Options, choose a power plan that offers better cooling, even if it slightly reduces performance.
    5. Check BIOS: Some laptops have BIOS updates that can improve thermal management. Check the laptop manufacturer's website for any available BIOS updates and install them if necessary.
    6. Monitor Temperatures: Install a temperature monitoring tool to keep an eye on your laptop's temperatures. When playing games or performing intensive tasks, check the temperatures to ensure they stay within safe ranges.

    If the problem persists after trying these steps, it's advisable to have your laptop checked by a professional technician. They can thoroughly clean the internal components, inspect for any hardware issues, and provide a more in-depth diagnosis of the problem.

    Remember that overheating can potentially cause permanent damage to your laptop's hardware, so it's crucial to address the issue promptly to avoid any long-term damage.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    If the reply was helpful, please don’t forget to upvote or accept as answer.

    Best regards.

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