Unable to add Microsoft work account in Xiaomi phone using Intune

Kaushik Kalyanapu 30 Reputation points

Am trying to add Work Profile in my Xiaomi phone using Intune and it always gets stuck while verifying device settings near Battery optimization. How do I get to add my work profile in phone so I can use Teams and Outlook when am away from Laptop

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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A family of Microsoft email and calendar products.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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Accepted answer
  1. Lu Dai-MSFT 28,236 Reputation points

    @Kaushik Kalyanapu Thanks for posting in our Q&A.

    To clarify this issue, we appreciate your help to collect some information:

    1.Which enrollment method did you use to enroll this android device to intune? Here are the enrollment methods listed in the following link:


    2.Please tell us the OS version and the specific Phone model.

    3.If possible, please show us the screen shot of the stuck page and any error message.

    If there is anything update, feel free to let us know.

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. rhamses rodriguez 0 Reputation points

    I have the same problem.

    The equipment I am enrolling is a Xiaomi 9C.

    I use COBO or Android Enterprise fully managed enrollment.

    The difference I notice is that when I enter the awf#setup command it tells me that the account has been configured correctly.

    I share some captures although those are in Spanish.

    enter image description here

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