From Outlook, deep linking links do not open my app (Android)

Question

On the Android platform, I cannot open my Mobile App from the deep links that are sent to Outlook. On iOS, I'm able to open my app through a deep link that gets me to Outlook through Safari. but in Android, We are unable to open my mobile app using the deep links which are getting to Outlook. I would appreciate it if you could help me with this issue as soon as possible. How to handle deeplinks, which are sent to outlook in order to open my Mobile App

Answer 1

@90707840 Thanks for posting in our Q&A.

To clarify this issue, did you successfully open the deep links in an Android device that not enrolled to intune?

Based on my understanding, this issue seems not related to intune. To get more help, it is suggested to refer to the following link to contact Android Outlook support.

https://support.microsoft.com/en-us/office/get-in-app-help-for-outlook-for-ios-and-android-218a22d1-9fa5-4889-b689-de1c63493243#Category=Contact_support

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Answer 2

@Lu Dai-MSFT deep linking works fine with android native apps when links are redirected to edge browser.

Only the issue is here for iPhone ------ When Safari is the default browser, the process works seamlessly, and the app opens directly. outlook->deep link pressed -> redirect to safari ->opens the app if already installed 

However, when Microsoft Edge is set as the default browser, it opens the App Store link in a popover, with an option to open the app if installed.

outlook->deep link pressed -> redirect to Edge->opens the app store inside edge even app already installed 

*Note : I have already reported this issue to edge developers, even posted a review on app store highlighting it but all in vain. I have seen multiple customer raised the same issue on MS community but Microsoft never responds with proper fix.

I have also tried this -* https://learn.microsoft.com/en-us/mem/intune/apps/app-protection-policy-settings-ios#exempt-universal-links but still deep links are not working