Asus Sonic studio 3 not working in browsers

Question

I've been using windows 10 pro for several years now on my Asus custom system. It came with an app that lets the owner adjust the sound called "Sonic Studio 3." This has worked for as long as I can remember up until 2 months ago after an update to windows.

The app still works when playing in windows media player. However, The Sonic Studio Effects portion no longer work when playing from Microsoft Edge. I have spoken to friends who have updated to windows 11 and are experiencing the same issue with Edge.

Asus is also trying to find out what is going on but is not getting feedback from Microsoft.

I would appreciate any feedback from a user or a Microsoft tech who may be able to help. Thank you!!

Answer 1

Asus Sonic Studio 3 is primarily a software utility designed to work with Asus motherboards and audio devices. Asus Sonic studio 3 is not directly related to Microsoft Edge or any web browser. Web browsers like Microsoft Edge handle audio playback through the operating system's audio settings and hardware drivers.

Here are some troubleshooting steps you can try:

Check Sound Settings: Ensure that your system's audio settings are configured correctly. Right-click on the speaker icon in the taskbar, select "Open Sound settings," and verify that your output device is set correctly.

Update Audio Drivers: Make sure you have the latest audio drivers installed for your motherboard or audio device. You can usually download the latest drivers from the Asus support website or the website of your motherboard's manufacturer.

Disable Audio Enhancements: Sometimes, audio enhancements provided by audio software can conflict with each other. Try disabling any additional audio enhancements or effects that may be enabled in your audio settings.

Clear Browser Cache: If you're experiencing audio issues with specific websites, try clearing your browser's cache and cookies.

Try Another Browser: If the audio issues persist only in Microsoft Edge, try using another browser to see if the problem is specific to Edge.

Check Windows Updates: Ensure that your Windows operating system is up to date. Updates often include bug fixes that can resolve compatibility issues.

Check Sonic Studio 3 Settings: Even though Sonic Studio 3 shouldn't directly impact web browsers, you can still check its settings and make sure nothing is misconfigured.