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I am receiving the following message (which appears just below the one-time password codes) when logging into my Authenticator account: "Re-enable phone sign-in. Sign in without a password" >> When clicking on this option, the APP warns that the " Your screen lock has been changed" and the button "REABLE ENTRY BY PHONE" appears >> when I click on it, it asks me to log in to the account >> when I do so, the entry request appears with my location, I click approve the entry > > but then the APP shows the following dialog: "Your screen lock has been changed. Phone sign-in will not work for j...@hotmail.com. You will need to enable phone sign-in again in your account", with two choices at the end "CANCEL" or "CONFIGURE". This message always comes back to the end when trying to "CONFIGURE", like in a loop. I didn't change my Screen Lock and curiously the APP opens normally with my fingerprint. The biggest problem is not being able to receive account entry notices with the respective codes in an account without a password. My cell phone is a Motorola Edge 30 Pro with Android 13. The Microsoft Authenticator APP worked normally, the only recent change was the Android 13 system update, I also recently returned from a trip to the US.
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Thank you for your quick response. I followed the steps you recommended, but when trying to enter the APP again it asked for a login, then another problem arose I am not receiving the sign-in requests, which do not appear on my cell phone. When I try another way like email or cell phone message the Microsoft system warns: "You already requested too many codes today. Please try again tomorrow." Now I can't log into the app
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Opa, vou falar em português porque pelo nome imagino que seja aqui do Brasil. Conseguiu resolver essa questão? Tô desde ontem preso aqui, impedido de trabalhar...
In English, in case I'm mistake by your name: Did you ever get a solution to this issue? I'm stuck in this loop since yesterday...
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I am having what seems to be the same problem after moving to a new phone (OS is Android 14). Is there a conclusive fix?
I tried the link in the "accepted answer" still hitting the infinite loop where the message:
"your screen lock has changed
phone wign-in will no longer work for XXXX@outlook.com you will need to renable phone sign-in again on your account."
It seems to get stuck in this loop when trying to make the account passwordless.
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Got the same endless loop when tried to sign in to Epic Games Store. Microsoft Authenticator is such a failure. I'll have to disable it and use different MFA from now on.
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Something here could help.
--please don't forget to upvote and Accept as answer if the reply is helpful--
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Thanks. The bigger issue is the fact that having passwordless entry for security is causing more of a security issue as people need to re-enable (and then remember to turn off again) password entry.
From what I've seen, it appears to only affect Android users and Hotmail accounts so perhaps there is a bug between the screen lock code authentication token and the Authentication app. This definitely needs investigation as to the cause (rather than the bandaid to rectify).
Thanks all for assisting those who have encountered this issue!