Conversation view not applied to one replier

Question

Conversation view not applied to one replier

Hannah G 0

I have conversation view on. This works for all the emails that I send and receive. Except for one individual that I email fairly frequently. When they reply to me it does not group, it arrives as if conversation view is off. Does anyone know why that is? I'm wondering if it is because they have someone in Bcc?

Thanks.

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Answer 1

SokiGuo-MSFT 31,536 Microsoft External Staff

Hi @Hannah G

For our better research, please provide more information about this case:

What is your account type?
What's the version of your Outlook? Please make sure you have upgraded your Outlook to the latest version.
Has the subject of the reply been changed?

Based on my tests, someone in Bcc doesn't affect the conversation view. If the subject of the reply is changed or the Show Messages from Other Folders option is not checked, it may affect the conversation view. The results of the test are as follows:

User's image

If the subject has not changed or other conditions affect the conversation view, please try the following steps to reset the view:

Close Outlook, press the ‘Windows + R’ key on the keyboard.
In the Run box, type in ‘Outlook /cleanviews’ and then click on OK.
Using the command line switch ‘outlook /cleanviews’ will reset all views to default in Outlook.

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SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-07-26T07:16:08.7933333+00:00

Hi @Hannah G

Haven't received your message for a long time.

Do you have any further issue on this topic? Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.
Hannah G 0 Reputation points

2023-07-26T08:31:32.4433333+00:00

Thanks @SokiGuo-MSFT

I have been out of the office, which is why I have not replied until now.

I have checked the settings as per your first screen shot. Everything is correct.

I have not followed the steps to reset the view, because this issue is only happening with one sender. All my other emails group into conversation view as per my settings. It is just one person, from within my organisation, when they reply to my email conversation view does not apply.

Outlook version is 2304. Updates are managed by the system administrator (of my employer) - everything is up to date.

Thanks.
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-07-27T08:35:26.2833333+00:00

Hi

I have checked the settings as per your first screen shot. Everything is correct.

Please check to see if the subject of the email you and the other party has changed, as shown in Figure 2 above. When the conversation view is displayed, the theme contains RE: XX.

Also, I wonder if all his messages are not displayed in conversation view?
SokiGuo-MSFT 31,536 Reputation points Microsoft External Staff

2023-08-01T03:41:16.31+00:00

Hi

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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Conversation view not applied to one replier

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