My microsoft account was hacked and the email and password were changed.

Question

I found many articles to help but none of them worked. If you want to recover your account, you need the email. However, the scammer already changed the email, so they don't work. I have no way to get an account recovery code, as my account is locked. The scammer removed all my personal info to install their own. Please help!

Answer 1

Hi @ Jasper Zhang,

Welcome to Microsoft Q&A forum.

I’m sorry to hear that your account has been hacked. That must be very frustrating and stressful.

However, Exchange online is mainly focused on the technical questions about the configuration and administration of Exchange Online.

Regarding your personal account being hacked, I found the following relevant links that I hope them will help you!

How to recover a hacked or compromised Microsoft account - Microsoft Support

My Outlook.com account has been hacked - Microsoft Support

 

In addition, about personal accounts outlook.com has their own forum, here you can post questions: Results in Outlook - Microsoft Community

Thanks for your understanding and patience!

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