Cancellation of duplicate payment and change of plan

Question

Hi, I'm the one who just signed up for a Microsoft Home Plan 1 year subscription.

21000 yen has been paid three times due to duplicate payments, so I want you to refund it, and I want you to switch it to personal, not home. Is it possible? If possible, please send an email to my email registered here.

Answer 1

Hi,

As forum support, we don't have access to personal information or the ability to send emails. However, I can guide you on what steps to take to resolve the issue with your Microsoft Home Plan subscription.

To request a refund for the duplicate payments and change your plan from Microsoft Home to Personal, follow these steps:

Contact Microsoft Support: Visit the Microsoft support website (support.microsoft.com) and look for the "Contact Us" or "Help" section. You can usually find a live chat option, email support, or a customer service phone number.

Explain the Situation: When you reach a support representative, explain that you have accidentally made three duplicate payments for the Microsoft Home Plan subscription and that you would like a refund for the excess charges. Also, inform them that you want to switch your plan from Microsoft Home to Personal.

Provide Necessary Information: The support representative may ask you for some verification details like your account information, order numbers, or payment confirmation. Be ready to provide this information to help them locate your account and process the refund and plan change.

Confirm Email Address: Ensure that the support representative has your correct email address on file so that they can send you any necessary confirmation or updates regarding the refund and plan change.

Follow Support Instructions: Follow any instructions given by the support representative to complete the refund process and plan change.

Check for Email Confirmation: After the conversation with support, keep an eye on your email inbox for any confirmation or updates regarding the refund and plan change.

Remember, it's essential to act quickly and contact Microsoft support as soon as possible to initiate the refund process. They will be able to guide you through the specific steps based on your account information and the payment method used.

Please be cautious about sharing personal information online, and only provide sensitive details to official Microsoft support channels.