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How to add account in Autenticator app

Enid Vermeulen 20 Reputation points
2023-07-24T08:57:11.11+00:00

I’m trying to add a work account in the Authenticator app. At the last step I have to fill in the number in the app, but I can’t because I’m already in the app. If that makes any sense? You can see it in the screenshot. What can I do?image

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Darion Mannie 75 Reputation points
    2023-07-24T09:04:47.0333333+00:00

    Hi Enid,

    Can you confirm that you've enabled notifications on the app? Enabling this should provide a prompt to enter the number, even if you are in the app. If yes, and it is still not working, you might need to restart the process or remove and re-install the app.

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