manage documents using SCSM (Microsoft Ssystem Service Center)

Question

Hi,

I have a SCSM Server and want to manage all my documents (excel, word, PDF, et cetera) in SCSM. I have no Idea if I can do that with SCSM. Can you help me? Any step by step or Link would be perfect

Regards

Answer 1

Hi @PerserPolis-1732 ,

more information related to Incident Management in SCSM you will find here:

Configure Incident Management in Service Manager

Manage incidents and problems in Service Manager

Create a new incident and add file (document) in step 11

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

Hi @PerserPolis-1732 ,

please be aware the System Center Service Manager isn't a document management system (DMS).

For acting as a DMS maybe SharePoint is a better option to manage your documents.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 3

Ok, it means there is no way to do that with SCSM? And I have to use SharePoint?

Could you please recommend me some Links for SCSM how I can configure the for example the Incident Management? I want to use the Incident management for our internally Ticket System.