Hi team, Please see the issue details below: Summary : Issue with Face API Octet Stream Input Issue Type : Technical Subscription : Microsoft Azure Enterprise Service Type : Cognitive Services Resource : IA007FaceAPI Problem Type : API Errors and Exceptions for Face detection Problem Subtype : HTTP 400 Invalid Request Testing link: https://australiaeast.dev.cognitive.microsoft.com/docs/services/563879b61984550e40cbbe8d/operations/563879b61984550f30395236/console Parameter details: I provided the base 64 data present in this attachment bytes2.txt in the request body in various formats as shown below: “binarydatastring” [binarydatastring] [“binarydatastring”] “{binarydatastring}” This is the sample format provided on Microsoft documentation: https://australiaeast.api.cognitive.microsoft.com/face/v1.0/detect?returnFaceId=false&returnFaceLandmarks=false&recognitionModel=recognition_04&returnRecognitionModel=false&detectionModel=detection_03&overload=stream "{Image binary in base 64 format}" This is the format provided on the dev API website: I’m receiving the following error: 400 Invalid Request Can you please assign a technical support person that could assist me with this issue? Please reach out to me if you have any questions/concerns. Kind regards, Prasanna.

Issue with Face API Octet Stream Input

Prasanna Gudaparti 5

Hi team,

Please see the issue details below:

Summary: Issue with Face API Octet Stream Input

Issue Type: Technical

Subscription: Microsoft Azure Enterprise

Service Type: Cognitive Services

Resource: IA007FaceAPI

Problem Type: API Errors and Exceptions for Face detection

Problem Subtype: HTTP 400 Invalid Request

Testing link: https://australiaeast.dev.cognitive.microsoft.com/docs/services/563879b61984550e40cbbe8d/operations/563879b61984550f30395236/console

Parameter details:

User's image

I provided the base 64 data present in this attachment bytes2.txt in the request body in various formats as shown below:

“binarydatastring”
[binarydatastring]
[“binarydatastring”]
“{binarydatastring}”

This is the sample format provided on Microsoft documentation:

https://australiaeast.api.cognitive.microsoft.com/face/v1.0/detect?returnFaceId=false&returnFaceLandmarks=false&recognitionModel=recognition_04&returnRecognitionModel=false&detectionModel=detection_03&overload=stream

"{Image binary in base 64 format}"

This is the format provided on the dev API website: User's image

I’m receiving the following error: 400 Invalid Request

User's image

Can you please assign a technical support person that could assist me with this issue?

Please reach out to me if you have any questions/concerns.

Kind regards,

Prasanna.

YutongTie-MSFT 52,776 Reputation points

2023-07-25T17:13:10.89+00:00

Hello @Prasanna Gudaparti

Thanks for reaching out to us for this issue, are you looking for a support team member? If yes, please refer to the link here - https://azure.microsoft.com/en-us/support/create-ticket/

I hope this helps.

Regards, Yutong
Prasanna Gudaparti 5 Reputation points

2023-07-26T00:33:16.6466667+00:00

I'm unable to raise a support request. Can you please check what the issue is here. I need to connect with the support team as soon as possible as the issue we are currently facing with the API is of high priority.

I have "Resource Policy Contributor" role assigned to me which should ideally give me access to raise support request but it does not.

Resource Policy Contributor Role:
YutongTie-MSFT 52,776 Reputation points

2023-07-26T00:47:05.41+00:00

Hello @Prasanna Gudaparti

You need a support plan so when you have the role you can raise a ticket. If you want to connect with support team, I can enable you a free ticket for you for this issue only.
Prasanna Gudaparti 5 Reputation points

2023-07-26T01:12:14.1633333+00:00

Thanks for the information @YutongTie-MSFT . It would be amazing if you could connect me with the support team. Also, how do I check if we have an existing support plan?
YutongTie-MSFT 52,776 Reputation points

2023-07-30T06:56:56.93+00:00

Hello @Prasanna Gudaparti

Thanks for your response, if you have not bought any support plan then you should not have it. Please try to raise one by this link in case you have it, let me know if you don't have it.

https://azure.microsoft.com/en-us/support/create-ticket/
Santhosh Sivan M 0 Reputation points

2023-10-16T06:26:01.27+00:00

I am stuck in the same issue. What could be the correct format to address this issue?

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Issue with Face API Octet Stream Input

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