I want to log in to Authenticator, but need Authenticator

Anne Jasmijn P 0 Reputation points
2023-07-26T12:35:26.9133333+00:00

i got a new phone and needed to re-install authenticator, but when i try to log in i need to use authenticator. On my old phone the account was still logged in but didn't work. I tried making a back-up and recover the back-up on the new phone, but it did not work. I have been searching for an answer on here but they are all the same and i have tried that already. I also tried to find a qr-code that i can use, but haven't succeeded yet. Any tips???

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. Dave Patrick 426K Reputation points MVP
    2023-07-26T12:41:21.9766667+00:00

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    For a work / school account an admin can add or update devices here
    https://mysignins.microsoft.com/security-info
    where a new QR code will be generated.

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.

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