Outlook 2019 Professional Plus new installation does not save SENT messages to the Sent Items Folder.

Question

Outlook 2019 Professional Plus new installation does not save SENT messages to the Sent Items Folder.

John Welch 0

ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-07-31T06:15:27.0633333+00:00

Hi @John Welch ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

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ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-07-31T06:15:27.0633333+00:00

Hi @John Welch ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Answer 1

ChristyZhang-MSFT 26,126 Microsoft External Staff

Hi @John Welch ,

Welcome to our forum!

What's the type of your account? (IMAP/POP/Exchange)

If you are using an Exchange account:

If you are using an IMAP email account:

Hope to help you!

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

John Welch 0 Reputation points

2023-07-31T21:34:37.9566667+00:00

Christy,

Thanks for your answer.

I imported all my old data into the new install. Using the IMAP instructions above does not solve the issue. Sorry for the delay in replying.

Tks,

John
ChristyZhang-MSFT 26,126 Reputation points Microsoft External Staff

2023-08-04T06:41:59.7633333+00:00

Hi @John Welch ,

Can you find the sent emails in [Gmail]/Sent Mail folder?

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Outlook 2019 Professional Plus new installation does not save SENT messages to the Sent Items Folder.

1 answer

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