Desktop Icons no longer displays in VM on hyper-v(Win11 Pro)

Masaharu Nishimura 0 Reputation points Microsoft Employee
2023-07-27T02:29:52.3166667+00:00

At the begining, there were no issues but Desktop icons no longer displays in VM on my Hyper-V from 2 months ago.

I can login to the VM by filling username and password however, after that, no icons diplays and mouse cursor cannot be operated.

I really appricaite if you would give any advice on this.

My enviroment is as follows.

Win11 Pro

VM:ubuntu (Ver18)

User's image

Hyper-V
Hyper-V
A Windows technology providing a hypervisor-based virtualization solution enabling customers to consolidate workloads onto a single server.
2,817 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
10,748 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,531 Reputation points
    2023-07-27T14:11:32.43+00:00

    Hello,

    If you are experiencing issues with missing desktop icons and an unresponsive mouse cursor on your Hyper-V virtual machine running Ubuntu 18.04, there are a few troubleshooting steps you can try to identify and resolve the problem:

    Check VM Integration Services: Ensure that the Hyper-V Integration Services are installed and up to date on the virtual machine. Integration Services help improve the performance and interaction between the host and guest operating systems. To check and install the integration services on Ubuntu, follow the steps outlined in Microsoft's documentation: https://docs.microsoft.com/en-us/windows-server/virtualization/hyper-v/supported-ubuntu-virtual-machines-on-hyper-v

    Review VM Configuration: Verify that the VM configuration is set correctly, particularly the display settings. Ensure that the VM is configured to use the appropriate resolution and settings that are compatible with your Hyper-V host.

    Check VM Video Drivers: Ensure that the appropriate video drivers are installed in the Ubuntu VM. If the VM is using generic drivers, installing specific drivers for the virtualized video adapter may improve performance.

    Monitor VM Resources: Check the resource utilization of the Hyper-V host and the virtual machine. If the host is running low on resources (e.g., CPU, RAM), it may lead to performance issues in the VM.

    Update Ubuntu: Ensure that the Ubuntu VM is up to date with the latest software updates and patches. Outdated software may have compatibility issues with newer Hyper-V components.

    Check for Error Logs: Review the system logs and event viewer in the Ubuntu VM for any error messages or warnings that might indicate the cause of the issue.

    Test with a New VM: Create a new VM with a fresh installation of Ubuntu and check if the issue persists. If the problem is not present in the new VM, it might indicate a specific configuration or software issue in the original VM.

    Hyper-V Checkpoints: If you are using Hyper-V checkpoints (snapshots), try reverting to a previous checkpoint to see if the issue existed in the past. This can help identify if the problem is related to recent changes.

    Disable Enhanced Session Mode: If you are using Enhanced Session Mode, try disabling it to see if it affects the behavior. Enhanced Session Mode may have specific requirements that could affect Ubuntu VMs.

    Enable Remote Desktop Protocol (RDP): Consider enabling RDP on the Ubuntu VM and try connecting via RDP to see if the issue persists. This can help determine if the problem is related to the Hyper-V console or a more general interaction issue.

    If you still encounter issues after trying these steps, you may need to reach out to Ubuntu support or experienced Hyper-V administrators for further assistance in troubleshooting the specific behavior of your VM on the Hyper-V host.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–


Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.