My MS Auth app removed my accounts automatically after installing teams on my phone

Skizzer 0 Reputation points
2023-07-27T05:38:25.8033333+00:00

Hello,
I had an Issue with Teams where it kept logging me out every couple days so i wanted to install Teams on my phone wanting to test if it is due to how my account is set up or due to my pc doing some shenanigans.
After I installed Teams on my phone i got a One Time Password which i didn't think much of the app was also now in "App Lock" and kept asking me for the passcode everytime i opened it which didn't bother me much.
A couple days after i installed Teams on my phone i got logged out of my PC Teams again so i wanted to login using the MS Authenticator App but when i opened it my account and all my backups were deleted seemingly automatically?
Is there any way to Explain why this happened and how i can get my Accounts back?

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
10,898 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
8,095 questions
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  1. LiweiTian-MSFT 24,000 Reputation points Microsoft Vendor
    2023-07-27T08:36:53.39+00:00

    Hi @Skizzer

    Please try clearing the Teams cache and logging in again to see if this resolves the issue.

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    If the account still cannot log in, please follow the instructions in this document to backup and restore account credentials in the authenticator app.


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