Statuts SCCM Client inactive

Lahcen Idder 0 Reputation points
2023-07-27T10:33:15.4466667+00:00

Hello , in my infrastructure I have several inactive SCCM client, but these clients are up and running, How I can fix this problem?

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
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  1. Limitless Technology 44,506 Reputation points
    2023-07-27T14:10:56.1466667+00:00

    Hello,

    If you have SCCM (System Center Configuration Manager) clients that are showing as inactive but are up and running, there are a few troubleshooting steps you can take to resolve this issue:

    Check Client Health: Verify the health of the SCCM client on the affected machines. Ensure that the SCCM client service (CCMExec) is running and that there are no errors in the client logs (ccm.log, clientlocation.log, etc.). Look for any indications of communication issues or failed actions.

    Check Boundaries and Boundary Groups: Confirm that the client's IP address is within the defined boundaries in SCCM, and the client belongs to the correct boundary group. Incorrect boundary settings can lead to communication issues.

    Check SCCM Site Assignment: Ensure that the SCCM clients are correctly assigned to the appropriate SCCM site. Incorrect site assignment can result in clients being marked as inactive.

    Check SCCM Client Push Installation: If the clients were deployed using the client push installation method, verify that the client push account has the necessary permissions to install the client and that the client push installation is enabled in SCCM.

    Verify SCCM Client Version: Ensure that the SCCM clients are running the correct version of the SCCM client. In some cases, outdated client versions may not communicate properly with the SCCM server.

    Firewall and Antivirus Exclusions: Check if there are any firewall or antivirus settings that might be blocking communication between the SCCM server and the clients. Ensure that the necessary exclusions for SCCM components are in place.

    Restart SMS Agent Host Service: Try restarting the SMS Agent Host service (CCMExec) on the affected clients to refresh the client's communication with the SCCM server.

    Clear SCCM Client Cache: On the affected clients, clear the SCCM client cache by stopping the SMS Agent Host service and deleting the contents of the "C:\Windows\CCM\Cache" folder. Restart the SMS Agent Host service afterward.

    Check Client Heartbeat Settings: Review the client heartbeat settings in SCCM to ensure that they are configured correctly and not set too long. The client heartbeat is a mechanism that helps determine client activity.

    SCCM Client Repair: If the above steps don't resolve the issue, consider using the SCCM client repair feature to attempt to repair the client installation.

    Gather SCCM Client Logs: Collect and analyze the SCCM client logs (ccm.log, clientlocation.log, etc.) from the affected clients to identify any specific errors or issues.

    If the SCCM clients continue to show as inactive despite being up and running, you may need to reach out to SCCM support or experienced SCCM administrators to further investigate and troubleshoot the specific issue in your environment.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–

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  2. AllenLiu-MSFT 47,796 Reputation points Microsoft Vendor
    2023-07-28T01:51:45.51+00:00

    Hi, @Lahcen Idder

    Thank you for posting in Microsoft Q&A forum.

    If you have several inactive SCCM clients, but these clients are up and running, there might be an issue with client status settings.

    To resolve this issue, you can configure the site's client status settings. These settings specify the parameters that the site uses to mark clients as inactive. Also, configure options to alert you if client activity falls below a specified threshold.

    Once you have configured the client status settings, you can monitor the health and activity of clients in the Configuration Manager console. According to Microsoft documentation, the site considers a device as online if it's connected to its assigned management point. To indicate that the client is online, it sends ping-like messages to the management point. If the management point doesn't receive a message in five minutes, the site considers the client as offline.

    The site considers the client as active if it has communicated with Configuration Manager in the past seven days. The site considers the client inactive if it hasn't done the following actions in seven days: Requested policy update, sent a heartbeat message, and Sent hardware inventory.

    For your reference:


    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

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