9,263 questions
Hi, unfortunately, unless it has been saved to your authenticator account, or you have your backup codes, there is no way to recover the codes from the Authenticator.
Microsoft authenticator issue for Roblox
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 36%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
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Reputation points
I recently factory reset my phone which contained the Microsoft authenticator app which is what I use to login into my Roblox account. Upon resetting my phone and reinstalling the authenticator app I wasn't able to access the codes anymore. Alongside this I forgot to save my backup codes so I have no way of accessing my account, I tried finding a way to possibly sign in to reobtain the codes but I couldn't do anything. If it helps my username is "eyetuned". Also, I emailed Roblox customer support but they weren't able to help, they just suggested I use my backup codes which I stated I no longer had access to.
I hope someone can help as I've spent a lot of time and money on Roblox and I'd hate to lose my account.
Microsoft Security | Microsoft Authenticator
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 79%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Abedah Swidan 0 Reputation points2024-04-15T08:57:14.1066667+00:00 Yo js use another device and Google authenticator like a phone and log into ur emaik
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Luke Murray 11,436 Reputation points MVP Volunteer Moderator2023-09-18T06:58:45.2933333+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 61%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
DSEE TUYII 0 Reputation points2023-11-14T10:17:19.1866667+00:00 - Double-check that you are following the correct process for setting up two-factor authentication on both Microsoft Authenticator and your Roblox account. Make sure you are scanning the QR Keyless Software code or entering the correct information.