Adding Shared Mailbox in Outlook for mobile in Exchange 2019 on-premises

f.ferrazzo@westpole.it 21 Reputation points
2023-07-28T05:48:05.7+00:00

In an on-premises Exchange 2019 infrastructure we need to add some shared mailboxes on mobile devices.

The "Add a shared mailbox" option in the Outlook for Android client menu is missing.

Despite we can find documentation about it for Office 365, we cannot find documentation relating to on-prem Exchange Server 2019.

Unofficial documentation and forums talk about the impossibility of opening a shared mailbox on Outlook for mobile from Exchange on-prem infrastructures. To get it, they say it is necessary to use Exchange Online.

Is it possible to have some official information and documentation about it? Thanks

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Accepted answer
  1. Jarvis Sun-MSFT 10,091 Reputation points Microsoft Vendor
    2023-07-28T08:06:19.3866667+00:00

    Hi @f.ferrazzo@westpole.it

    Thanks for posting in our Q&A forum.

    Yes, it is necessary to use Exchange Online. At this time, it's not possible to open a shared mailbox on a mobile device as a shared mailbox with Exchange on-prem infrastructures.

    https://support.microsoft.com/en-us/office/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e-8776-6c49c5473c9f


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