Two Factor Authentication Phone Number No Longer In Service, how do I login now to change it?

Casey Brett Clements 0 Reputation points
2023-07-28T06:34:08.64+00:00

Two Factor Authentication Phone Number No Longer In Service, how do I login now to change it? I can reset my password but I cannot login. Also, I need to update my billing info which is why I was logging in again in the first place.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
5,678 questions
Windows 365 Business
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  1. Schneider, Tobias 1,160 Reputation points
    2023-07-28T11:20:30.36+00:00

    Hello @Casey Brett Clements ,

    If you have a new phone number, you need to update the details of the security verification method. This way the verification requests will be sent to the correct recipient. You can follow this link to open the Additional Security Verification page. Alternatively, you can get to the Additional Security Verification page by following the steps below:

    1. Sign in to the Microsoft 365 portal (office.com).
    2. In the upper-right corner, select your avatar and then select View Account.
    3. Under Security Information, select Update Information.

    If this is helpful, please accept the answer. Thank you.


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