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I recently deleted a user account and created a new one. In my old user account, I set up fingerprint for 3 of my mostly used fingers (left Index, right index, right middle). Now, when I tried to set up fingerprint on the new account, I was not able to. I have tried uninstalling drivers, remove DAT file from Winbiodatabase folder, even registry fix, none of them seems to fix my problem. Need help.
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Does it ask you to login with old fingerprint?
Are you using Windows Hello or fingerprint reader from the vendor?
It doesn't ask. I just want to set up my fingerprint as login, but like I said the three fingers that I use the most are already in the system, and windows doesn't allow me to set them up again for my new user.
Yes, I am using Windows Hello, fingerprint reader is built into my laptop, Thinkpad L390.
On top of that, before I delete the old user, I had to sign out of my microsoft account (the same one I'm using for the new user), then I deleted the user. Meaning, the fingerprint profiles could not have been associated with my microsoft account, otherwise, I would still be able to use them as my login, in this case I could not.
Appreciate reaching out.
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WinBioDatabase folder helps and i try. it works:
1- Type "services.msc" in the Run prompt (Win+ R) and pressing Enter. 2- Locate "Windows Biometric Service", right-click, and stop it. 3- Navigate to "%windir%/system32/winbiodatabase" in explorer address bar. 4- Copy all files inside this folder to a different location، then Delete those files from the original folder. 5- Restart the Windows Biometric Serv in first step
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I followed all the steps and the files in WinBioDatabase folder are in there again after restarting the device although I have deleted them.
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It may happen that this fingerprint is still linked to the device. Just go to https://account.microsoft.com/devices and remove your device.
Now, restart your computer.
Enter into the BIOS, if the fingerprint is stored and then proceed to disable it.
Find the Fingerprint option in your BIOS menu and disable it and delete all fingerprint data.
Search Sign in options in windows 11 search.
Click on Fingerprint recognition
Remove it
Now, add the fingerprint again.
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Did not work for me. I was unable to find any fingerprint related functions in my bios. I did remove all the old devices from the link as well as the store but after restarting I got the same error. I then followed the instructions by Hekmat rad and it worked great.
If you would have removed fingerprint sign-in before deleting the account, this situation can be avoided, I believe.
Well, now you can simply remove PIN from your device. If possible, clear TPM as well. Also remove your device from Microsoft account online.
Again back on the device, add Microsoft account, setup PIN and then fingerprint sign-in.
See if this helps!
Let's just say I have never experienced it before, otherwise I would have done that.
Yes, I have done everything you mentioned.
Load BIOS default, Clear TPM, deleting WinBioDatabase File, tempering with group policy and registry, removing device from microsoft account, still the system remembers the old finger prints set up for the old account and won't let me re-register them.
Thanks for reaching out and the suggestion.
Okay, as you tried all possible options and nothing worked, I would suggest to setup fingerprint with another finger (apart from 3 of your mostly used fingers).
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I tried using different finger but i got message "Sorry, something went wrong" how can i fix that?
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Hi I have a problem with my fingerprint, I wish to remove my fingerprint data from my current laptop but it does not allow me to do so. It says on the screen ''something went wrong. try again later''
Can I please receive some help on what to do so that I can remove my fingerprint from my laptop (Windows 11).
I did this and it worked great, to the previous poster that noted the files are there again. I believe the service creates them but the new files should not contain your fingerprints. After I followed the instructions and restarted the service I was able to go in save my fingerprints.
