WHEA Logger - A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Question

keep getting BSOD. found this error log in Event Viewer. XML is below. Any help is appreciated. Thanks!

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /> 
  <EventID>1</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000002</Keywords> 
  <TimeCreated SystemTime="2023-07-30T19:22:10.6407768Z" /> 
  <EventRecordID>1782</EventRecordID> 
  <Correlation ActivityID="{31375c26-9bdd-4482-b58d-2f528f7dc3b8}" /> 
  <Execution ProcessID="4276" ThreadID="5316" /> 
  <Channel>System</Channel> 
  <Computer>DESKTOP-GS4DPO1</Computer> 
  <Security UserID="S-1-5-19" /> 
  </System>
- <EventData>
  <Data Name="Length">476</Data> 
  <Data Name="RawData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ata> 
  </EventData>
  </Event>

Answer 1

Hello,

The error log you provided is related to the Windows Hardware Error Architecture (WHEA) and indicates that a fatal hardware error has occurred on your computer. The error log alone does not provide specific details about the exact cause of the error, but it suggests that there is a hardware problem on your system.

When you encounter a BSOD (Blue Screen of Death) and see this WHEA error in Event Viewer, it usually means that the operating system has detected a serious hardware issue, such as a faulty CPU, memory, motherboard, or other hardware component.

To troubleshoot and resolve the issue, you can follow these steps:

Check for Overheating: Ensure that your computer is not overheating. Overheating can cause hardware instability and lead to BSOD errors. Check that all fans are working properly, and consider cleaning any dust buildup inside the computer.

Check Hardware Connections: Verify that all hardware components, including RAM, graphics card, and storage devices, are properly seated in their respective slots. Loose connections can cause hardware errors.

Run Hardware Diagnostics: Many computer manufacturers provide built-in hardware diagnostic tools. Run these tests to check for any hardware issues. You can also use third-party diagnostic software to test the hardware components.

Update Device Drivers: Ensure that all device drivers, including graphics drivers, chipset drivers, and storage drivers, are up-to-date. Outdated or incompatible drivers can cause hardware conflicts.

Check for BIOS/UEFI Updates: Visit the motherboard or computer manufacturer's website and check for BIOS/UEFI updates. Updating the BIOS/UEFI can sometimes fix hardware-related issues.

Remove Recently Installed Hardware/Software: If you recently added new hardware or installed new software before the BSODs started occurring, try removing or uninstalling them to see if the issue resolves.

Check System Event Logs: Apart from the WHEA logs, review the other event logs in Event Viewer for any additional error messages or warnings that might provide more clues about the problem.

Check for Known Issues: Check for any known hardware compatibility issues or firmware bugs related to your specific hardware components.

If the issue persists even after performing these troubleshooting steps, it's best to contact your computer manufacturer's support or a qualified technician to further diagnose and repair the hardware issue. A hardware failure can be complex and may require specialized tools or expertise to pinpoint and resolve the problem.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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