How to open word excel after after resetting password on iMac?

Question

Hello!

I would like to ask to help me with iMac.

After resetting password on iMac on the screen there is a window which cannot be closed and says that Microsoft respects confidence. Moreover It doesn't allow to work with my own files.

I attempted to follow active links on that window. But there is no success.

What should I do?

Neet to send my word file today6 but cannot open it.

Thank you,

Gubanu

Answer 1

Hi @GK ,

Could you please share the screenshot of error message? And, when the error message window will pop up? Generally, you can reinstall Office on your Mac to solve this issue. If this issue still persists, use this reset tool: https://office-reset.com/ to reset your Office applications. Please let me know if you still need assistance.

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Answer 2

Hello!

I was on a trip. Just came back. I haven't sent you screenshot before I left. I made a screenshot but don't know how to attach it here. Is it possible to send by email.