Access Azure portal

Question

Access Azure portal

Juan David Betancur Tabares 1

When I try to log in to the Azure portal it tells me that I can not. That I have to wait 30 days for the security changes to update.

I need a solution please, I have to make changes and access my web application.

Thanks

Sander van de Velde | MVP 36,761 Reputation points MVP Volunteer Moderator

2023-07-31T21:20:10.92+00:00

Hello Juan,

welcome to this moderated Community forum.

Can you provide a screenshot and explain the flow?

What kind of subscription do you have?
Juan David Betancur Tabares 1 Reputation point

2023-07-31T21:39:37.6633333+00:00

Hello Sander,

I have pay for user subscription.

When I try to log in to the Azure portal it tells me:
Sander van de Velde | MVP 36,761 Reputation points MVP Volunteer Moderator

2023-07-31T21:54:03.0433333+00:00

Image moderated due to personal information in the screendump.

It roughly translates to:

Microsoft Azure Microsoft ← ******@hotmail.com For your protection, replacing security information takes 30 days We'll help you update your security information, which you can use to sign in 30 days later. If you find your current security info during those 30 days, you can use it to sign in, but doing so will cancel the security info update. More information Following
Juan David Betancur Tabares 1 Reputation point

2023-07-31T21:58:00.59+00:00

Hi Sander, I need access to my account.

1 answer

Your answer

Sander van de Velde | MVP 36,761 Reputation points MVP Volunteer Moderator

2023-07-31T21:20:10.92+00:00

Hello Juan,

welcome to this moderated Community forum.

Can you provide a screenshot and explain the flow?

What kind of subscription do you have?
Juan David Betancur Tabares 1 Reputation point

2023-07-31T21:39:37.6633333+00:00

Hello Sander,

I have pay for user subscription.

When I try to log in to the Azure portal it tells me:
Sander van de Velde | MVP 36,761 Reputation points MVP Volunteer Moderator

2023-07-31T21:54:03.0433333+00:00

Image moderated due to personal information in the screendump.

It roughly translates to:

Microsoft Azure Microsoft ← ******@hotmail.com For your protection, replacing security information takes 30 days We'll help you update your security information, which you can use to sign in 30 days later. If you find your current security info during those 30 days, you can use it to sign in, but doing so will cancel the security info update. More information Following
Juan David Betancur Tabares 1 Reputation point

2023-07-31T21:58:00.59+00:00

Hi Sander, I need access to my account.

Answer 1

Sander van de Velde | MVP 36,761 MVP Volunteer Moderator

Hello Juan,

please check this documentation with background information.

You received this message because all the security info (such as alternate contact methods) that you previously added to your account was removed and replaced with new info and you need to wait 30-days for the changes to take effect.

If the response helped, do "Accept Answer". If it doesn't work, please let us know the progress. All community members with similar issues will benefit by doing so. Your contribution is highly appreciated.

Juan David Betancur Tabares 1 Reputation point

2023-08-01T12:33:29.27+00:00

I understood, but not is possible access to the options, because I need access to Azure portal different to email.

I don't arrived the code to alternate mail or cell phone

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Access Azure portal

1 answer

Your answer