Windows update through intune status is in Progress although the update completed

Question

HI All,

we are pushing windows 11 22h2 update to devices through intune update ring.

although the devices have been updated. when i go to the reporting section it shows the following

[

](https://filestore.community.support.microsoft.com/api/images/23b6d13e-5f79-4895-bf5e-4f4377ba76ee?upload=true&fud_access=wJJIheezUklbAN2ppeDns8cDNpYs3nCYjgitr%2bfFBh2dqlqMuW7np3F6Utp%2fKMltnRRYFtVjOMO5tpbpW9UyRAwvLeec5emAPixgq9ta07Dgnp2aq5eJbnfd%2fU3qhn54HNzENKxbFWZEH1LCAK22vpx2z0Kxg%2bnTm74N2Kfyc85qhwWW8CvsFsvMiFAAShUD57MBaiAgGRtdVM8JokZbsnom6fZ8bzITQcsEV2P5KM0zBGdZCsQemqRQTZzxLEZ4AaQEnqAsoezO63T83aLP7JV5n5V8yUhJRvPf2QnZP1%2b%2b3fKv8BJ15RogDdWCpzAg2FyfzSsLw5IhKRgYaUYmKr7eNqLSP%2bqc%2bY2cRggKrBNfuwfOfy2JHJw%2bD3ZfrecwcDhnWFkm0LhP05dCcx3isRWBgWaAL%2fdhCnqx11rdY88%3d"filestore.community.support.microsoft.com")

also have noticed that users are required to click on Check updates for it to start downloading rather than this happening automatically.

Answer 1

Hello Yazan,

Thank you for your question and for reaching out with your question today.

If your Windows 11 devices have been successfully updated, but the Intune reporting section still shows the status as "In Progress," it's possible that there could be a delay in the reporting or that the status hasn't been updated yet. Intune reporting may not always reflect real-time information and can take some time to refresh and display the latest status.

To address the issue of users needing to manually check for updates, you can try the following steps to ensure that updates are automatically downloaded and installed:

1. Update Ring Configuration: Check the configuration of your update ring in Intune. Make sure it is set to automatically download and install updates rather than waiting for users to initiate the process.
2. Check Update Policy Settings: Verify the update policy settings in Intune to ensure that they are correctly configured to automatically install updates. Pay attention to the settings related to update deployment and installation.
3. Sync Policy and Device Check-in: After making any changes to your update policies, sync the policies in Intune and ensure that the devices have checked in with the Intune service to receive the updated policies.
4. Restart Devices: Sometimes, a simple restart of the devices can help them apply the new policies and start the automatic update process.
5. Review Event Logs: Check the event logs on the devices to see if there are any errors or issues related to Windows Update. This can provide more insight into any problems preventing automatic updates.
6. Review Intune Troubleshooting: Refer to the Microsoft Intune documentation and support resources for troubleshooting guidance specific to Windows update issues in Intune.

If you have confirmed that the devices have indeed updated successfully, and the reporting status remains inaccurate, it's possible that the reporting data hasn't synced or updated yet. In such cases, you can wait for some time and check the reporting section again later.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

If the reply was helpful, please don’t forget to upvote or accept as answer.

Best regards.

Answer 2

Hello Yazan,

Did you find the reason for your issue?