I can't login in teams in my private phone.

Question

I can't login in my own email in my phone. It shows that IT manager ask me to login with account before, but I already leave this company and can't ask them to do anything, and I think this account doesn't work. How can I remove this account?

Answer 1

As per common policies, Teams needs MFA / 2FA (Multi / two factor authentication) on your M365 tenant to authenticate you on any device. Many of these authentication also relies on the fact your device is registered into this M365 tenants, and this is done by Intune device management.

This also means your personal device will need to be registered into this tenant. So many companies and employers (like mine) will put this as a strict policy.

I hope this clarifies your question.

Answer 2

Hi @37378753

If you're using an iPhone, you can uninstall Teams and download it again.

If you are using an Android phone:

a. Open Settings on your phone and go to Apps. Scroll down and tap the Teams app.

b. Select the Storage option.

c. Finally, click the Clear cache button.

If you have the Microsoft Company Portal app, you can also try the method in this link: https://learn.microsoft.com/en-us/answers/questions/975919/how-to-remove-company-portal-without-having-access

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