how to fix Microsoft 365 Business Premium not being issued to the rest of my team

mpumelelo 0 Reputation points
2023-08-01T10:33:54.1933333+00:00

assigning the rest of my team licenses to microsoft 365 business premium licenses is failing. here's the error {"errorCode":"LicenseAssignmentError",

Windows for business | Windows 365 Business
Microsoft 365 and Office | Install, redeem, activate | For business | Windows
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  1. Arash Hoseinpoor 315 Reputation points
    2023-08-01T11:05:00.53+00:00

    When you encounter a "LicenseAssignmentError" while trying to assign Microsoft 365 Business Premium licenses to your team members, it indicates that there is an issue with the license assignment process. The error message alone does not provide specific details about the cause of the problem. To resolve this issue, you can take the following steps:

    Check License Availability: First, ensure that you have enough available licenses of Microsoft 365 Business Premium to assign to your team members. In some cases, the error might occur if there are not enough licenses to cover all the members you are trying to assign licenses to.

    Review License Restrictions: Check if there are any restrictions or limitations on the Microsoft 365 Business Premium licenses in your organization. For example, some licenses might be limited to certain users, groups, or locations.

    Check User and Group Assignments: Verify that you are trying to assign the licenses to the correct users or groups. Ensure that the users are active and exist in your organization's Azure Active Directory (AAD).

    Review License Service Plans: Microsoft 365 Business Premium includes multiple service plans, such as Exchange Online, SharePoint Online, Teams, etc. Check if any specific service plan is causing the error during the assignment. It's possible that a specific service plan is not compatible with certain users or groups.

    License Service Plan Conflicts: Sometimes, there might be conflicts between existing licenses and the new licenses you are trying to assign. Check if there are any overlapping service plans that might be causing conflicts.

    Licensing Service Issues: At times, the license assignment error could be due to temporary issues with the licensing service on Microsoft's end. In such cases, the problem might resolve itself after some time. You can check the Azure Status page (https://status.azure.com/) to see if there are any known issues with the licensing service.

    Retry the License Assignment: If the error persists, try again after some time. Sometimes, transient issues can cause the license assignment to fail temporarily.

    Contact Microsoft Support: If none of the above steps resolve the issue, you can contact Microsoft Support for further assistance. They can investigate the error more thoroughly and provide specific guidance based on your organization's setup.

    Remember that the exact resolution steps might depend on your organization's specific configuration, license type, and any custom settings that have been applied. It's always a good idea to double-check your license assignments and review your license agreements to ensure compliance.

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  2. Konstantinos Passadis 19,596 Reputation points MVP
    2023-08-01T11:14:39.41+00:00

    Hello @mpumelelo !

    When you need to assign licenses it is mandatory the users have set a Location Setting

    User's image

    Check your users are assigned the Usage Location please !

    Also have a look here for more troubleshooting steps :

    https://learn.microsoft.com/en-us/azure/active-directory/enterprise-users/licensing-groups-resolve-problems

    I hope this helps!

    Kindly mark the answer as Accepted and Upvote in case it helped!

    Regards

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