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Hi,
I can’t access my school account. I have previously used the Microsoft Authenticator app, which I managed to use without a problem the first time. I do not recall if I did enable the two-step verification process the first time I used the app. After a while I deleted the app from my phone. Now, when trying to access my school account, it’s asking me to “Open the Authenticator app, and enter the number shown to sign in”. When I open the Authenticator app I have no option to enter the number shown. When trying to “Set-up the 2-step verification” it says I have to scan a QR Code. Where I am supposed to scan this QR Code?!
Please help I have been trying to access my school account for almost a week and still no success!
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
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After a while I deleted the app from my phone
Because of this you'll need to ask the school admins to reset the account so a new QR can be generated to link the device to account.
--please don't forget to upvote and Accept as answer if the reply is helpful--
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Just checking if there's any progress or updates?
--please don't forget to upvote and Accept as answer if the reply is helpful--