How to solve Blue Screen of Death" (BSOD) error?

mart henrey 0 Reputation points

I am facing Blue Screen of Death" (BSOD) error. The "SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error occurs when a system thread generated an exception that the error handler did not catch. This error is usually caused by faulty drivers, incompatible hardware, or software conflicts.

When this error occurs, the system will display a blue screen with the following error message:

Your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you. (XX% complete)




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  1. kobulloc-MSFT 22,076 Reputation points Microsoft Employee

    Hello, @mart henrey !

    What do I do if I run into a blue screen error when starting my VM?

    The most common causes for a blue screen error include:

    • Problem with a driver
    • Corrupted system file or memory
    • An application accesses to a forbidden sector of the memory

    When you encounter this, the recommendation is to:

    1. Attach the OS disk to a recovery VM: Take a snapshot of the OS disk of the affected VM as a backup, and attach it to a recovery VM.
    2. Locate dump file and submit a support ticket: Go to the Windows folder on the recovery VM (if the OS disk is F, then you would go to F:\Windows) and locate the memory.dmp file. After you've done this, submit a support ticket with the dump file.

    If you run into any issues, let me know in the comments and I'd be happy to help!

    Additional information:

    Windows shows blue screen error when booting an Azure VM

    I hope this has been helpful! Your feedback is important so please take a moment to accept answers.

    If you still have questions, please let us know what is needed in the comments so the question can be answered. Thank you for helping to improve Microsoft Q&A!

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