4,590 questions
SharePoint search function not working
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Chong
871
Reputation points
Hi Support,
Our SharePoint server search function don't work suddenly.
From the event log, there are many 6482 error and we fixed it as below:
- Stop the Windows SharePoint Services Timer service
- Go to the configuration cache folder: "Drive:\ProgramData\Microsoft\SharePoint\Config\d2ab5dfe-fd30-4898-aaf0-d5740dc0e0ce"
- Backup and delete all XML under this folder
- Backup the Cache.ini file
- Edit the Cache.ini file. Delete the content and type 1 and save the file.
- Start the Windows SharePoint Services Timer service
- Repeat step 1-6 on each server in the SharePoint farm
- Check the file "Cache.ini" contains another number then "1"
After fixed the error 6482 problem, the search function work partially, but it still has 34301 errors.
Do you have any idea?
Thank and Best Regards
Chong
Microsoft 365 and Office SharePoint Server For business
Microsoft 365 and Office SharePoint For business Windows
11,684 questions
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(147.20000000000002, 82%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELZ%3C/text%3E%3C/svg%3E)
Ling Zhou_MSFT 23,620 Reputation points Microsoft External Staff2023-08-02T06:26:54.9266667+00:00 Hi @Chong,
Thanks for your detailed case description. I completely understand how frustrated you are.
However, in order to better identify the problem you are experiencing and provide a better solution, I would like to confirm a few things with you.
- What version of SharePoint are you using?
- How many kinds of errors are there probably in these 34301 errors? Please list the detailed error information for each type of problem you encountered if convenient. Please take care to code your private information.
Your time and patience is much appreciated. If there is any other assistance I can provide, please feel free to let me know.
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Chong 871 Reputation points
2023-08-02T08:02:21.4366667+00:00 -
Ling Zhou_MSFT 23,620 Reputation points Microsoft External Staff
2023-08-02T09:48:49.35+00:00 Hi @Chong,
Thank you for the reply. You can view the error message directly by clicking on 34301 in your page.
Alternatively, you can use the ULS Viewer to recapture the error messages you get during the web crawling process.
Here is the method to get the ULS Logs when you reproduce the error:
1.You can download the ULS Viewer from the Microsoft Download Center.
2.Open the ULS Viewer on a SharePoint server and hit the play button on the top next to the open button. Or just hit CTRL +U.
When you have finally found your error, click on the column to view detail messages. You can copy the Log message to me and that is what I need.
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Ling Zhou_MSFT 23,620 Reputation points Microsoft External Staff
2023-08-14T07:20:14.88+00:00 Hi @Chong,
Please kindly consider this comment as a warm follow up.We have not received a response from you. Anything else I can help, feel free to let me know. We would appreciate it if you would like to share a recent update on your problem. We will help you solve the problem together.
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