O365 - Public Folder not in Outlook Desktop but only on Outlook Web App

Question

Hello,

Since early 2023, each account created can't access the Public Folder on Outlook Desktop.

It seems to not be a rights issue because the user can access the Public Folder on Outlook Web App without any problem.

When I specifically add a user to the permissions of the Public Folder, nothing changes and the Outlook Desktop.

Does someone have an idea how to resolve this problem ?

Thank you !

Answer 1

Hi @Samuel Fonteneau

Welcome to our forum!

What is your Outlook client version? Please make sure to update to the latest version.

Depending on your description, you may be using the new user interface in Outlook for Windows. In the Outlook new user interface, if you want to view public folders, select More apps > Folders. (Shortcut key: Ctrl +6).

Also, to access public folders, you need to add public folders to favorites. Please follow these steps:

1. Right-click the name of the account and select Add public folder to Favorites.
2. In the pane that displays the public folder hierarchy, expand All Public Folders.
3. Select the public folder that you want to add to Favorites and then select Add Public Folder.
4. After the public folder is added, select it from the list of Favorites to access it.

For more details, you could refer to: Access public folders in Outlook for Windows - Outlook | Microsoft Learn.

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