Global Admin Access

Question

I work for an MSP and we have a client that no longer has access to their O3656 GA account. Apparently the IT person quit and took the access with him as well as demoting the account used by our MSP office. I tried calling 8006427676 - doesnt work. I was given 8668075850 (MFA support). None of this is getting me anywhere.

What do I need to do or where do I go to find assistance for this issue - Pax8 cannot help!

Answer 1

Hi

If the only global admin account on the tenant is blocked entirely, I would suggest raising a ticket using your local number from one of the Global Support numbers listed here:

https://support.microsoft.com/en-us/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

They may be able to reset your Auth methods to allow you to login again and reset, and in this case may be able to grant you admin access on the tenant. They will not allow you to log on with the credentials of a user who has left the organization.

You will need to provide proof that you are the owner of the Subscription.

Also, for the future, you can create an emergency access account (break glass) in Azure AD. This account will help prevent being accidentally locked out of your Azure Active Directory (Azure AD) organization because you can't sign in for any reason.

Hope this helps,

Thanks

Michael Durkan

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