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Fixing error 80180014 when connecting school account

Gqwaru, Sibulele, (Mr) (s227049829) 15 Reputation points
2023-08-02T18:05:37.55+00:00

How can I fix error code 80180014 when I try to connect my school account? Whenever I sign in, I receive this error message, and I'm unable to connect. I've been struggling with it for a while now. Can someone guide me through how to fix this? Please provide any steps or solutions that have worked for others in a similar scenario. Thank you.

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  1. S.Sengupta 18,701 Reputation points MVP
    2023-08-03T00:46:02.85+00:00

    This error code is caused by the Device Enrollment restriction policy in place. You need to check and make sure Personally owned devices are allowed for Windows (MDM) in the Device Enrollment restriction policy.

    Login on Microsoft Intune admin Center.

    Click on Devices -> Enroll Devices -> Enrollment restrictions.

    Edit the Policy which is applied to the users. If there is only one default policy, edit that one.

    Edit Platform settings.

    Check to confirm if Windows (MDM) Platform is allowed or blocked.

    If Windows (MDM) Platform is set to Block in the personally owned column then select Allow and then click on Review + Save.

    Try to join the machine to Azure Active directory via any method and this time there should not be any issues.

    See also:

    Troubleshooting Windows device enrollment errors in Intune

  2. Kapil Arya 8,156 Reputation points MVP
    2023-08-03T11:29:02.16+00:00
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