the Microsoft 365 subscription info is missing in the Windows 11 settings or settings homepage

Paul Chou 21 Reputation points
2023-08-03T01:15:21.6133333+00:00

hi,

After updating to the latest Windows 11 Dev. channel Insider build, the Microsoft 365 subscription info is missing in the Windows 11 settings or settings homepage. How can I get it back? I can only view OneDrive info.

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 44,006 Reputation points
    2023-08-03T08:26:22.9666667+00:00

    Hello Paul,

    Thank you for your question and for reaching out with your question today.

    If you're missing the Microsoft 365 subscription info in the Windows 11 settings or settings homepage after updating to the latest Windows 11 Dev. channel Insider build, there are a few steps you can try to get it back:

    1. Check for Updates: Sometimes, certain updates can cause issues with settings or features. Make sure you have installed all available updates for Windows 11. To do this, go to Settings > Windows Update > Check for updates and install any pending updates.
    2. Restart Your Computer: After installing updates, restart your computer to ensure that all changes take effect.
    3. Check for Known Issues: Since you are using the Dev. channel of Windows Insider builds, there might be known issues affecting the Microsoft 365 subscription info. Check the Windows Insider Program documentation or release notes to see if this is a known issue being addressed.
    4. Use Feedback Hub: If the issue persists and you believe it's a bug or something not working as intended, provide feedback through the Feedback Hub app. This will help Microsoft's development team to be aware of the issue and potentially fix it in future updates.
    5. Revert to a Previous Build: If the missing Microsoft 365 subscription info is critical for your work and you cannot find a solution, consider rolling back to a previous build where the feature was working correctly. To do this, go to Settings > Windows Update > Advanced options > Recovery, and under "Go back to the previous version of Windows 11," click "Get started" (if available). Note that this will only be available within a limited time after installing the new build.
    6. Contact Microsoft Support: If none of the above steps work, and you believe it's a specific issue with your installation, you may contact Microsoft Support for further assistance.

    Remember, since you are using a Windows Insider build, encountering issues and bugs is not uncommon, as these builds are still in development and testing phases. Providing feedback and reporting issues will help Microsoft improve the operating system for future releases.

    I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

    If the reply was helpful, please don’t forget to upvote or accept as answer.

    Best regards.

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  2. Paul Chou 21 Reputation points
    2023-08-03T08:31:11.02+00:00

    I noticed in the Windows blog, it states: We have fixed the bug that could cause some instability which resulted in us disabling the new Settings homepage with Build 23506 last week. We have begun rolling the new Settings homepage out again to Insiders in the Dev. Channel. Does that mean the rolling is happening gradually?

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  3. Paul Chou 21 Reputation points
    2023-08-03T08:31:36.63+00:00

    How do I get it back in the account settings page? Is there a way to do it? Like via registry?

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