Google popup is blocking MS Outlook

Luc V 0

Since this morning we are continuously receiving a popup when Microsoft Outlook is active.
It is shown twice and blocks working in outlook completely. Is this a virus? How can I get rid of it?
I don’t want google to have access to my emails etc.

I have configured an gmail account in MS Outlook for more more than a year so it is strange that this suddenly occurs.

2 answers

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-04T01:45:23.7233333+00:00

Hi @Luc V ,

Welcome to our forum!

What's the popup? If possible, please provide a screenshot of it for our better research. (In order to avoid the privacy leakage, please remember to hide your personal information.)

And is everything OK in Gmail on web?

If everything is ok on Gmail.com, considering that it may be caused by the damage of the profile/data file in the Outlook client, it is suggested that you could try to create a new profile (Control Panel>Mail>Show Profiles>add) and add the account for testing to check if there are some differences.

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Luc V 0 Reputation points

2023-08-04T06:20:19.7033333+00:00

Hello,

Thanks for your reply. In attachment I am sending a screenshot of the popup. Sorry it is in Dutch... The popup needs to be closed twice, but always reoccurs.

The problem seems to be solved when removing the gmail adress from Outlook. However, I would like to have this mailbox in Outlook.
When clicking on one the "i"'s there was also a message of rerouting. I don't trust this, and I don't prefer giving access to and from Microsoft apps and Google.

Best regards,

Luc

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-07T08:12:14.13+00:00

Hi @Luc V ,

Thanks for your reply!

According to your description, i notice that you have configured your Gmail account in Outlook desktop client, and you have received the pop-up to ask for the permission to access Gmail in Outlook, right?

If so, as i know:

From May 30, 2022, Google no longer supports the use of third-party apps or devices which ask you to sign in to your Google Account using only your username and password.

If you are concerned about the security of your account, please refer to this official Google document to set it up: Less secure apps & your Google Account.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

Hope to help you!

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-09T07:32:45.16+00:00

Hi @Luc V ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.

Luc V 0 Reputation points

2023-08-09T08:01:25.9766667+00:00

Hi Christy,

It was a popup asking for permission, but it started on August 4, 2023, and the gmail account was added more than a year ago. Also, the manner in which the question was asked in the popup looked like phishing. And it was "aggressive", it prevented me from working with outlook.

Best regards,
Luc

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-11T05:42:11.5966667+00:00

Hi @Luc V ,

Thanks for your reply!

What about removing it and re-adding the Gmail account in Outlook again?

Luc V 0 Reputation points

2023-08-11T06:23:12.12+00:00

I will try this

Luc V 0 Reputation points

2023-08-11T06:35:31.4433333+00:00

Hi Christy,

It appears that I got the same popup when adding the gmail address again... When adding a gmail account people expect a popup like this. After more than a year it is worrying. Maybe the popup was created after an update of windows, but it is confusing. I should have known...

Sorry for the inconvenience with this question, but hopefully it will help other people who have less experience, like me.

Thanks again for your assistance.

Luc

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-16T06:34:00.1366667+00:00

Hi @Luc V ,

Thanks for your reply!

Do you mean the pop-up appears in the process of configuring your Gmail account in Outlook?

If so, based on my research, i'm afraid that it's a Google account permissions window and it's an expected behavior in the process of configuration. More information: Add a Gmail account to Outlook.

Luc V 0 Reputation points

2023-08-16T07:56:35.06+00:00

Yes, it appears during configuration. But it reoccurs after a while, which is strange.

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-16T07:59:38.3366667+00:00

Hi @Luc V ,

Did you click Allow option to continue the configuration?

Luc V 0 Reputation points

2023-08-16T08:11:30.5233333+00:00

Yes, I did.

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-16T08:25:34.07+00:00

Hi @Luc V ,

In order to further confirm if the issue is related to your Google account permissions in Outlook. Please first confirm you have updated your Outlook to latest version and try revoking access to your Google account in Outlook and then re-adding it. To do this, you can follow these steps:

Go to your Google Account Security page (https://myaccount.google.com/security).

Under "Third-party apps with account access," click "Manage third-party access."

Find "Microsoft Office" in the list and click "Remove Access."

In Outlook, go to File > Account Settings > Account Settings.

Select your Google account and click "Remove."

Restart Outlook.

In Outlook, go to File > Account Settings > Account Settings. 8. Click "New" to add your Google account again. This should prompt a new permissions window to appear, which you can then accept to allow Outlook to access your Google account.

If the above doesn't help, in order to further confirm if the issue is related to your current Outlook client, it's suggested that you could add your Gmail account to Outlook on another computer to check if there're any differences.

If everything is OK on other computer, considering that it would also be affected when the outlook program itself is damaged, it is recommended that you try to fix the Office application.

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-17T07:50:23.4833333+00:00

Hi @Luc V ,

Is there any update?

I have made new discoveries about this problem after continuing research, some users mentioned in this thread that it may be affected by mail settings of Gmail in Outlook. It's suggested that you could try to change the below setting in your Outlook configuration.
(Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.)

ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor

2023-08-22T01:39:57.9+00:00

Hi @Luc V ,

Just checking in to see if above information was helpful. If it is useful, would you mind marking the helpful post as an answer? Which would benefit others who also has similar issues in forum.
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Luc V 0 Reputation points

2023-09-26T14:49:33.5666667+00:00

Hi Christy,

Sorry for the delay, but as they say in Belgium: "no news is good news".

The problem has been solved.

Thank you very much for your assistance!

Best regards,

Luc Vanspauwen
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Google popup is blocking MS Outlook

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