Upgrade Experience Indicators missing on some systems

Question

I have systems that are missing UPGRADE_EXPERIENCE_INDICATORS in resource explorer. The hardware inventory client setting includes the Upgrade Experience Indicators classes and is deployed to a collection containing all of my workstations.

I have determined that the following GPOs need to be set:

Windows 10: Computer Configuration\Administrative Templates\Windows Components\Data Collection and Preview Builds\Allow Telemetry - Enabled and set to set to 1 - Basic

Windows 11: Computer Configuration > Administrative Templates > Windows Components > Data Collection and Preview Builds > Allow Diagnostic Data - Enabled and set to (1) Send required diagnostic data

Setting these GPOs creates the registry DWORD: HKLM\SOFTWARE\Policies\Microsoft\Windows\DataCollection, DWORD: AllowTelemetry, value=1

The Microsoft Compatibility Appraiser scheduled task must be enabled.

Once these GPOs are set and the Microsoft Compatibility Appraiser is run it populates the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\CompatMarkers registry key with compatibility information.

Then once a Hardware Inventory cycle is run the Upgrade Experience Indicators should populate in Resource Explorer.

I am finding this only works on some of my machines.

I troubleshot hardware inventory using this article and there are no problems with the process itself. Inventory is being successfully sent to the MP.

The CompatMarkers get created on all machines and the Hardware Inventory seems to be successful but some are missing the UPGRADE_EXPERIENCE_INDICATORS in resource explorer.

Can anyone tell me what's going on?

Answer 1

Hi, @Blaine Kehl

Thank you for posting in Microsoft Q&A forum.

One possible reason for this could be that the machines are not running the required version of Windows 10 or Windows 11. Another possibility is that there is an issue with the hardware inventory cycle on those machines. It may be worth checking the logs on those machines to see if there are any errors related to hardware inventory. Additionally, it may be helpful to check if the missing machines have any differences in their configurations or settings compared to the machines where the Upgrade Experience Indicators are showing up.

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Answer 2

I took a closer look at inventoryagent.log on one of the computers that was not reporting the Upgrade Experience Indicators and noticed this line:

Unknown error encountered processing an instance of class SMS_UpgradeExperienceIndicators: 80041024

Repairing the Configuration Manager client cleared up that error and Upgrade Experience Indicators appeared in Resource Explorer for that computer. Tested it successfully on several other computers.

AllenLiu-MSFT's initial comment led me down the right path, always check and re-check your logs!

Answer 3

So to be clear you are seeing the data in WMI on the local computer and the HW inventory is collecting the data and sending to to ConfigMgr and you are still not seeing the data in ConfigMgr database?

Answer 4

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Answer 5

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