MFA-Intune Computer and Active Directory Printers not working

Question

So, we have been a Hybrid environment for some time now. Staff use laptops that are setup through Intune, but when in the office print to an Active Directory Print Server (Windows Server 2019). Since we have implemented Windows Hello for Business in Intune, Active Directory is not recognizing the users have access to the printers. I have setup Windows Hello for Business on our servers, but it does not help. Our users are synced from the server to Microsoft 365. We are currently remapping everyone back to an individual printer, but I would really like to get the print server back up and running.

Answer 1

Hello there,

It seems you're experiencing issues with MFA (Multi-Factor Authentication), Intune-managed computers, and Active Directory printers. Let's break down the issues and potential solutions for each aspect:

1. MFA (Multi-Factor Authentication) Issues:

MFA-related issues can have various causes, and troubleshooting them might involve checking multiple factors. Here are some steps you can take:

Application-Specific MFA Settings: Ensure that you have correctly configured MFA settings for the relevant applications and services. For example, in Azure AD, you can configure MFA settings for users and applications. Check if the correct MFA settings are applied to the users experiencing issues.

Device Authentication: If MFA is affecting device authentication for Intune-managed devices, verify that you've correctly set up device-based MFA policies. Sometimes, Intune policies or Conditional Access policies can interfere with device authentication. Review your policies and settings to ensure they align with your intended authentication workflow.

Authentication Methods: If you're using various MFA methods (like phone calls, text messages, authentication apps), ensure that users are using a method they can easily access and that the methods are correctly set up.

Temporary Bypass: If necessary, you can temporarily bypass MFA to troubleshoot the other issues. However, this should only be done for troubleshooting purposes and with utmost caution.

2. Intune-Managed Computers Issues:

Device Configuration Profiles: Ensure that your Intune device configuration profiles are correctly configured and assigned to the appropriate devices. Incorrect settings might cause issues with device management, including printer deployment.

Enrollment Issues: If the problem is related to enrolling devices into Intune, review the enrollment process and settings. This might involve verifying that devices are properly registered with Azure AD and Intune.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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