The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116

Question

My computer keeps crashing and freezing and restarting randomly. I just bought it. All brand new parts. Have never had an issue with any computer I've built, and I can't seem to figure out what the problem is.

The error reads: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe28275662460, 0xfffff803710bfe60, 0xffffffffc000009a, 0x0000000000000004). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 0ea2a02f-ffda-4a5c-8791-6962d91fe65b.

Here is a screen shot of the Event:

And a link to the Memory.DMP (I immediately put it on a Mega, so I think it should be one of the last events): https://mega.nz/file/Gw9nxAIS#Bi0Kgmwnu10fLOCcsZgO05VN4FwqlKoM2-whT-skKYs

I tried everything, I factory reset my computer, and nothing. Please someone help, I am desperate at this point.

Specs:

Lian Li A4-H2O

MSI Meg Z690-I Unify

Intel Core i7 13700k

4080 Founder's Edition

Cooler Master V850

Custom Cables from CablesterCustom

Corsiair Vengeance DDR5 32GB

MSI Mag Coreliquid P240

WD_BLACK 1TB SN850X

Answer 1

Hello there,

The bugcheck error code "0x00000116" refers to a VIDEO_TDR_ERROR, which is a Blue Screen of Death (BSOD) error in Windows. This error typically indicates a problem with the graphics hardware or graphics driver. It's important to note that diagnosing BSOD errors can be complex and may require a thorough investigation. However, I can provide you with some general information about this error and potential steps to troubleshoot it:

Update Graphics Drivers: Outdated or incompatible graphics drivers can often cause VIDEO_TDR_ERROR. Visit the website of your graphics card manufacturer (such as NVIDIA, AMD, or Intel) and download the latest drivers for your specific graphics card model.

Clean Install Graphics Drivers: Sometimes, remnants of old graphics drivers can cause conflicts. Use a tool like Display Driver Uninstaller (DDU) to completely uninstall existing drivers and then install the latest drivers.

Check for Overheating: Overheating of the graphics card can trigger this error. Make sure that your computer's cooling system is working properly and that the graphics card is not overheating. You might want to monitor temperatures using software tools.

Check for Hardware Issues: Faulty or failing graphics hardware can cause this error. Test the graphics card in another system if possible, or consider replacing it if you suspect hardware problems.

Disable Hardware Acceleration: In some cases, applications using hardware acceleration can cause issues. Try disabling hardware acceleration in applications like web browsers or media players to see if it resolves the problem.

Check for Windows Updates: Ensure that your Windows operating system is up to date with the latest updates and patches. Sometimes, Microsoft releases updates that address graphics-related issues.

Check for BIOS/UEFI Updates: An outdated or incompatible BIOS/UEFI firmware can lead to hardware compatibility issues. Check your computer manufacturer's website for BIOS/UEFI updates.

I used AI provided by ChatGPT to formulate part of this response. I have verified that the information is accurate before sharing it with you.

Hope this resolves your Query !!

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