Remote Desktop app on iPhone does not connect when not on WiFi

Question

Hi, as the title said, the Remote Desktop app on iPhone only work when my iPhone is connected to a WiFi, otherwise it will display the 0x4 error.

 

This error does not occur on Android app as far as I know.

 

Is there anyway I can tackle this please? Many thanks.

Answer 1

Hello @alexlmlo

• Esure you have a stable and strong cellular signal.
• Make sure the Remote Desktop app is allowed to use cellular data.
• Ensure Remote Desktop app is allowed to refresh in the background when using cellular data. Go to "Settings" > "General" > "Background App Refresh."
• You might also try resetting network settings. Go to "Settings" > "General" > "Reset" > "Reset Network Settings."
• Temporarily disabling any security apps.