Message "Remove this account? Would you like to remove the current duplicate one..."

Question

In our organization next to the personal mail account we have set up shared mailboxes as the "Default 'Send From'" account (...Sign in with another account).

Now when New Outlook turns on requires re-identification for shared mail accounts, after inputting credentials applications rapport a duplicate email account and ask us to remove the duplicate.

How to overcome this so that we stay with settings for shared accounts as before?

Answer 1

Hi @Vanja Radunovic ,

Based on my research and test in my lab tenant, seems like adding shared mailbox as an additional mailbox is not yet supported in New Outlook.

Currently, to access a shared mailbox, a user with full access permission can add it by right clicking the left pane and choose "Add shared folder or mailbox":

This can make the shared mailbox show up in the "Shared with me" section:

However, regarding your need to set the shared mailbox as the default Send from account, I am afraid this is currently not feasible in New Outlook.

Given this, personally I'd recommend switching back to the classic version of Outlook for the time being and send a feedback via Help > Feedback:

Noticed that a post which mentions this feature has already posted to the official feedback portal for Outlook. I've added my vote there and you can also vote it up. Hopefully this can be realized in the future update:
https://feedbackportal.microsoft.com/feedback/idea/0c340c0b-9c15-ee11-a81c-000d3ae5b6f4

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.