Reset email Notification

Question

Reset email Notification

Susja 751

Aug 8, 2023, 12:42 AM

Hello,

I am following Microsoft Q & A and like it.

After some changes in my preferences I wanted to change email Notification but every time I click on 'Save' button it failed with this error:

'Something went wrong. Please try again.'

How it could be fixed?

Thanks

Richard Hay 1,346 Reputation points Microsoft Employee

Aug 9, 2023, 3:29 PM

This was very likely a transient issue. Have you tried in the last couple of days to make those changes to your settings in the Learn profile?
Susja 751 Reputation points

Aug 10, 2023, 10:59 AM

Exactly. I tried but failed again

Today I noticed that I have a few comments on my questions but I was not notified

Same with this question; I explicitly went to question and noticed that responded but I was not notified

Thanks
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 10, 2023, 2:52 PM

So are you still seeing the error when trying to edit your settings for notifications in your Learn profile or is the concern now that you are not receiving expected notifications? Thanks.
Susja 751 Reputation points

Aug 11, 2023, 2:20 AM
I have both issues:

I can’t change email notification settings because when I click on 'Save' button I have the same error again

I do not get any email notification. E.g. I did not get notified that you commented. I found it myself by visiting the ticket

Thanks
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 11, 2023, 4:11 PM

@Susja Thanks for confirming. I will ask the team to check on your account to see if there is anything happening on the backend. Thanks for your patience...
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Susja 751 Reputation points

Aug 15, 2023, 1:08 AM

@Richard Hay

fyi: something weird is going on with my profile today. I still don’t get any notifications but now I see my post duplicated 3 times
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 15, 2023, 3:45 PM

I have filed a bug with the team about this on your account.
Susja 751 Reputation points

Aug 16, 2023, 2:13 AM

Thanks

Will wait for help
Susja 751 Reputation points

Aug 17, 2023, 4:10 AM

@Richard Hay

Hi

Don't you have any update?

Thanks
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 17, 2023, 6:08 PM

@Susja No update yet - sorry.
Susja 751 Reputation points

Aug 26, 2023, 11:26 AM

@Richard Hay

Maybe I could request to delete my account and then create it again?

Maybe this will trigger email notifications?

Thanks
Susja 751 Reputation points

Aug 26, 2023, 11:32 AM

@Richard Hay

Since it’s not working for so long … maybe I could request to delete my account?

After that I could create it again and expect that it will trigger email notifications?

Thanks
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 28, 2023, 3:55 PM

@Susja I have been asked to check in and see if you are now able to save your email notification settings on your profile. Thanks.
Susja 751 Reputation points

Aug 29, 2023, 8:58 AM

Hi,

I checked that the issue is the same as before.

My email notification is off. I could set it on but can’t save change

Thanks
Richard Hay 1,346 Reputation points Microsoft Employee

Aug 29, 2023, 4:15 PM

Thanks for the update - I will pass that along to the team.
Richard Hay 1,346 Reputation points Microsoft Employee

Sep 11, 2023, 2:26 PM

@Susja I just got a report from that team that an issue was found and fixed. Please log out and log back in again to your Learn profile and try and update your email preferences. Please let me know if it has been fixed - thanks.
Susja 751 Reputation points

Sep 17, 2023, 10:50 AM

hi @Richard Hay

This time I was able to change email notifications settings. I set all options for 'Instant' and I'm eager to get first notification.

Thanks so much for help.