System info:
Device Lenovo Yoga C930-131KB
Product number: 81C40007US
Bios version: 8GCN37WW (update installed 12/13/2021)
Processor Intel(R) Core(TM) i7-8550U CPU @ 1.80GHz 1.99 GHz
Installed RAM 16.0 GB (15.8 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen and touch support with 10 touch points
Storage Samsung: MZVLB1T0HAR-000L2 284.44GB/ 953.87GB used
Physical memory DDR4: 5.12GB/15.84 used
OS Name: Microsoft Windows 11 Home
OS Version: 10.0.22621 N/A Build 22621
Since 7/11/23 when my computer did following updates: 2023-07 cumulative update.net frame work 3.5 and 4.8.1 for windows 11 (KB50228851) and 2023-07 cumulative update windows 11 22H2 for x64 systems (KB5028185) have had issues with wifi connecting slowly and Outlook (office 2021) abruptly shutting down. Then about 2 weeks ago started getting intermittent BSOD. I thought it was something to do with the wifi adaptor so I following commands and also rebooted modem/rooter
Type "ipconfig /flushdns" and press Enter.
Type "ipconfig /registerdns" and press Enter.
Type "ipconfig /release" and press Enter.
Type "ipconfig /renew" and press Enter.
Type "netsh winsock reset" and press Enter
Was initially better for a day or two then went back to same behavior.
I then thought that maybe it was do to Office 2021 because most the times the crashes occurred I was trying to open outlook or rarely work. So first I checked for updates (none0 then did a reinstall, no change in behavior.
Then did 1. SFC / scannow
- CHKDSK /F /R /X
- DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
Everything was fine. So then I looked at minidump file and that showed
Loading Dump File [C:\Windows\Minidump\072223-13859-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Kernel base = 0xfffff802`76c00000 PsLoadedModuleList = 0xfffff802`77813460
Debug session time: Sat Jul 22 12:12:50.219 2023 (UTC - 7:00)
System Uptime: 0 days 2:01:53.859
Loading Kernel Symbols
DRIVER_UNLOADED_WITHOUT_CANCELLING_PENDING_OPERATIONS (ce)
A driver unloaded without cancelling timers, DPCs, worker threads, etc.
The broken driver's name is displayed on the screen and saved in
KiBugCheckDriver.
Arguments:
Arg1: fffff80340938e50, memory referenced
Arg2: 0000000000000010, value 0 = read operation, 1 = write operation
Arg3: fffff80340938e50, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000000, Mm internal code.
Debugging Details:
------------------
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 3281
Key : Analysis.Elapsed.mSec
Value: 7837
Key : Analysis.IO.Other.Mb
Value: 7
Key : Analysis.IO.Read.Mb
Value: 0
Key : Analysis.IO.Write.Mb
Value: 33
Key : Analysis.Init.CPU.mSec
Value: 453
Key : Analysis.Init.Elapsed.mSec
Value: 44211
Key : Analysis.Memory.CommitPeak.Mb
Value: 103
Key : Bugcheck.Code.LegacyAPI
Value: 0xce
Key : Dump.Attributes.AsUlong
Value: 1008
Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1
Key : Dump.Attributes.ErrorCode
Value: 0
Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1
Key : Dump.Attributes.LastLine
Value: Dump completed successfully.
Key : Dump.Attributes.ProgressPercentage
Value: 0
Key : Failure.Bucket
Value: 0xCE_Netwtw08.sys!unknown_function
Key : Failure.Hash
Value: {9edeedb5-0283-94d8-fdab-048a782dc353}
BUGCHECK_CODE: ce
BUGCHECK_P1: fffff80340938e50
BUGCHECK_P2: 10
BUGCHECK_P3: fffff80340938e50
BUGCHECK_P4: 0
FILE_IN_CAB: 072223-13859-01.dmp
DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump
WRITE_ADDRESS: fffff8027791c468: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
fffff80340938e50
BLACKBOXBSD: 1 (!blackboxbsd)
BLACKBOXNTFS: 1 (!blackboxntfs)
BLACKBOXPNP: 1 (!blackboxpnp)
BLACKBOXWINLOGON: 1
CUSTOMER_CRASH_COUNT: 1
PROCESS_NAME: System
TRAP_FRAME: ffffa80023cd7240 -- (.trap 0xffffa80023cd7240)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff80340938e50 rbx=0000000000000000 rcx=ffffa90455f61748
rdx=fffff80340d80800 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80340938e50 rsp=ffffa80023cd73d8 rbp=ffffa80023cd74b9
r8=ffffa80023cd7428 r9=fffff80340d808f0 r10=fffff80340938e50
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
<Unloaded_Netwtw08.sys>+0x158e50:
fffff803`40938e50 ?? ???
Resetting default scope
IP_MODULE_UNLOADED:
Netwtw08.sys+158e50
fffff803`40938e50 ?? ???
So I googled Netwtw08.sys and apparetly its a component of Intel Wireless-AC 9260 which has caused these issues. My driver is upto date and shows that its functioning. my event view shows the following errors
Faulting application name: DllHost.exe, version: 10.0.22621.1, time stamp: 0x05e70ed3
Faulting module name: ntdll.dll, version: 10.0.22621.1928, time stamp: 0x7dd9e350
Exception code: 0xc0000005
Fault offset: 0x0000000000033aba
Faulting process id: 0x0x1930
Faulting application start time: 0x0x1D9C546E0B2ACC8
Faulting application path: C:\WINDOWS\system32\DllHost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: af91a669-4771-4d3b-9947-39ae53d7bff6
Faulting package full name:
and
warning event 17 WHEA-logger
A corrected hardware error has occurred.
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D18&SUBSYS_384B17AA&REV_F1
Secondary Device Name:
SecondaryFunction 0x0
VendorID 0x8086
DeviceID 0x9d18
ClassCode 0x30400
DeviceSerialNumber 0x0
BridgeControl 0x0
BridgeStatus 0x0
UncorrectableErrorStatus 0x0
CorrectableErrorStatus 0x41
HeaderLog 00000034100000000000000046884688
Primary Device Name PCI\VEN_8086&DEV_9D18&SUBSYS_384B17AA&REV_F1
SecondaryDeviceName
Intel® Software Guard Extensions (Intel® SGX)
Recurrent System Error, Error code 205 since 11/18/22: Failed to load QE3: 0x4004
AESMService: Failed to load QE3: 0x4004.
“warning” Kernel-Processor-Power (Microsoft-Windows-Kernel-Processor-Power) event ID 37
Kernel-EventTracing event ID 3
s.exe" -ServerName:Microsoft.Windows.DashboardServer
Warning User device registration event 360 source User Device Registration
Windows Hello for Business provisioning will not be launched.
Device is AAD joined ( AADJ or DJ++ ): Not Tested
User has logged on with AAD credentials: No
Windows Hello for Business policy is enabled: Not Tested
Windows Hello for Business post-logon provisioning is enabled: Not Tested
Local computer meets Windows hello for business hardware requirements: Not Tested
User is not connected to the machine via Remote Desktop: Yes
User certificate for on premise auth policy is enabled: Not Tested
Machine is governed by none policy.
Cloud trust for on premise auth policy is enabled: Not Tested
User account has Cloud TGT: Not Tested
System Warning: event ID 6062
System warning event 6155
System Warning
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D18&SUBSYS_384B17AA&REV_F1
Secondary Device Name:
System Warning: event ID 6062
System warning event 6155
System Warning
Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)
Primary Bus:Device:Function: 0x0:0x1D:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_8086&DEV_9D18&SUBSYS_384B17AA&REV_F1
Secondary Device Name:
Service Control Manager
The service did not respond to the start or control request in a timely fashion.
Service Control Manager event ID 7009
Intel wireless AC 9260 160 MHz event ID 411 number of events 14
Device PCI\VEN_8086&DEV_2526&SUBSYS_00148086&REV_29\4&11c95301&0&00E4 had a problem starting.
Driver Name: oem41.inf
Class Guid: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw08
Lower Filters:
Upper Filters: vwifibus
Problem: 0x0
Problem Status: 0xC00000E5
Other “information message” under Intel wireless AC 9260 event 400
Device PCI\VEN_8086&DEV_2526&SUBSYS_00148086&REV_29\4&11c95301&0&00E4 was configured.
Driver Name: oem16.inf
Class Guid: {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
Driver Date: 05/07/2019
Driver Version: 21.1020.0.1
Driver Provider: Intel Corporation
Driver Section: Install_PIE
Driver Rank: 0xFF2001
Matching Device Id: PCI\VEN_8086&DEV_2526
Outranked Drivers:
Device Updated: true
Parent Device: PCI\VEN_8086&DEV_9D14&SUBSYS_385B17AA&REV_F1\3&11583659&1&E4
“information message” under Intel wireless AC 9260 event 430
Device PCI\VEN_8086&DEV_2526&SUBSYS_00148086&REV_29\4&11c95301&0&00E4 requires further installation.
Currently a bunch of ancillary window functions are not working correctly: Troubleshooter, Power Options, help button,
The wifi is still coming up slow but no blue screen of death.
The “my computer-red arrow” problem in component service was present when I booted but I disabled the “ Dolby DAX API Service is used by Dolby DAX applications to control Dolby Atmos components in the system.” In the services and this fixed that issue
I tried to do start up repair but computer went into an endless loop and I had to keep entering bitlocker key. I finally would get a message "automatic repair could repair pc go to advanced options to try another method to repair PC. So I did and try using CMD and entered SFC/scannow again and it found and repaired a corrupted component, but when I rebooted the computer went into startup repair mode again, and then I got the same message After going through this multiple times, finally I went back to restore point from 7/2/23, which the computer showed it restored successfully. But that was untrue and the cis tray would not load and other than the mouse working nothing responded on the computer. I tried control alt delete no luck. Waited 30minutes nothing, so did a hard boot off, and te computer when it booted went back to start up repair and entered the same loop as before. I then tried to do a Fresh install/reset PC. I choose to use the cloud download because I assumed the system was corrupt, but got an error message stating unable to download, then tried local re-install and it initially looked like it was going to do it, but the computer went re back to startup repair. Finally I tried going back to the restore point that was just created and got the computer to come back up. However, still having ia delay with the wifi when the computer boots, and many Microsoft apps are not working correctly: Troubleshooter when tried to use get error message : Unable to open most troubleshooters states The file does not have an app associated with it for performing this function. Please install an app, or if one installed, create an association in the default app settings page, “help” in troubleshooter does not go to website, Power options: only have balanced option, in component service my computer- has red arrow” which is supposedly related to Doby DAX API Service and when I disable it , this fixes the red arrow issue and I can right click on my computer to see properties etc. Also windows is not recognizing that I have McAfee for antivirus or thinks the program is out of date but it updates automatically. In event viewer I get the following error messages: McAfee Event viewer recurrent errors:
Kernel tracing event: event ID 2 Session "McAfee {E5DAA68A-A82F-4898-86B7-DC8F75977C84}" failed to start with the following error: 0xC0000035
Kernel tracing event: event ID 2 Session "McAfee {7AD61B26-D751-487E-B557-6926A5582DDB}" failed to start with the following error: 0xC0000035. I was going to do a clean install using media creation tool and USB bootable drive, but it seems like when I was in the prior automatic bootup repair and reset that the computer was unable to do these functions so I’m afraid to try to do a clean install, because I am uncertain if I’m be able to or if I have to repair something first prior to doing a clean install. I just don’t know what happen to the computer after the July 11, 2023 updates can any one make heads or tails of the situation?
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